Publicis Touchpoint Solutions
Account Manager
At a glance
Location: US-PA-Exton Map
Posted: 02/13/2018
Closing: 03/12/2018
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Publicis Touchpoint Solutions
Job description

The Account Manager (AM) is responsible for engaging client’s customers in telephone conversations to promote assigned client products and meet program and Client objectives. The AM achieves this by developing and maintaining relationships with customers and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge. 

Essential Duties/Responsibilities:

  • Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.

    • On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging targeted audiences in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.

    • Respond to inbound calls from veterinarians, animal health professionals and consumers to address their questions regarding product(s), if required by the program.

    • Profile and manage targeted list of customers using client’s products and provide value-added benefits to grow product volume.

    • Create and implement business plans to achieve territory and business sales goals.

    • Maintain call productivity and metrics that are required by program.

  • Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging.

  • Maintain thorough knowledge of client products and programs.

  • Verify and complete required data entry in CRM system, such as details of the target’s responses and any follow-through actions.

  • Listen and respond appropriately to customer needs and questions.

  • Communicate with the manager, team members and Touchpoint Client Services on project’s progress, as required.

  • Create and maintain a positive impression with client and client’s customers.

  • Prepare reports for management as needed.

  • Fully comply with all laws, regulations and Publicis Touchpoint Solutions Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.

  • Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.

  • Perform other duties as assigned.

Education and Experience:

  • Bachelor’s degree required or equivalent work experience.

  • 2-5 years of experience in a customer service and/or sales (contact center, B2B, inside or retail sales environment) required.

  • Animal shelter experience preferred.

  • Inside sales experience a plus.

Knowledge, Skills and Abilities:

  • Excellent verbal, written and interpersonal communication skills.

  • Clear, articulate and grammatically sound speech and professional phone manner.

  • Strong focus on providing customers with superior support and service.

  • Ability to learn, understand and communicate complex information over the telephone.

  • Strong rapport building skills and active listening skills.

  • Excellent selling, closing, persuasion and presentation skills.

  • Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.

  • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.

  • Must be self-motivated and disciplined.

  • Good organizational and planning skills, strong attention to detail and accuracy.

  • Ability to work independently and as a team member.

  • Flexibility and ability to handle multiple tasks simultaneously.

  • Must be able to deal with people at all levels inside and outside of the company.

  • Demonstrated technical aptitude, good typing skills and working proficiency in Microsoft Word, Excel, and Outlook.

  • Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client’s customers within the parameters of the program.

PHrequency™, a Publicis Health Company, is the dedicated, healthcare-focused, integrated contact center offering multichannel resources proven to increase receptivity and engagement for both clinical and patient stakeholders.  Our people at PHrequency are our true competitive advantage and the foundation of success.   A diverse cross-section of individuals, they embody the culture, energy, experience, and talent that defines PHrequency. Employees are accountable and encouraged to be creative to meet clients’ needs and clients have responded with year over year renewals.

At PHrequency, it’s not just a job, it’s an opportunity to change people’s lives.

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Publicis Touchpoint Solutions maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Publicis Touchpoint Solutions has facilities. EOE Minorities/Females/Protected Veterans/Disabled.

Account Manager