- Customer Care Clerk
At a glance
Location: US-SC-Chapin Map
Posted: 05/19/2017
Closing: 06/18/2017
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description

The Customer Care Clerk will be assisting other employees with day to day operations. They will be processing emails, phone calls and working with sales, distribution and vendors to assist customers with shipping and product errors. They should be familiar with basic Microsoft office applications and have basic reasoning skills.

Essential Function & Purpose of Position:

  • Prepares correspondence, and fulfills customer needs to ensure customer satisfaction
  • Positive interaction with associates, customers, factory reps and motor freight contacts
  • Has knowledge of commonly used concepts, practices and procedures within a particular field
  • Relies on limited experience and judgment to plan and accomplish goals
  • Works under general supervision
  • Performs a variety of task as assigned by manager
  • A certain degree of creativity and latitude is required
  • Follow-up prompt and courteous customer service to resolve all problems
  • Reports to a Customer Care Manager

Key Responsibilities

  • Tracking orders for customer (UPS and Motor freight)
  • Checking inventory for orders with missing merchandise
  • Issuing credit or sending no charge orders for the merchandise that was not found on the shelf
  • Contacting factories for customers with merchandise that is missing parts or has defective parts
  • Keying call tags for pick ups
  • Issuing motor freight pick ups for mis-shipped ammo
  • Filing claims with ups or motor freight for damaged packages
  • Crediting customer for damages
  • Switchboard backup
  • Backup for evcor
  • Filing insurance forms and FFL's
  • Providing invoice copies and proofs of delivery for requesting customers

Qualifications/Experience

  • This position requires previous customer care experience, positive interaction with associates, customers, factory reps and motor freight contact and must possess follow-up with prompt and courteous customer service to resolve problems.
  • Proficient in Microsoft Office Products
  • Experience with application & processes in the manufacturing and/or distribution field or in a related area
  • Good written and verbal communication skills
  • Computer and internet skills required
  • Team player with customer service orientation
  • Some knowledge of micro processing - PC hardware and software tools
  • Some college is a plus but requires a high school diploma or equivalent
  • Must be able to pass pre-employment drug screening and records investigation
To apply visit: www.ellettbrothers.com

Once on our website click on the Careers tab. Select Customer Service Clerk,

then click Apply Now.



Source - The State
Job requirements
Please refer to the Job Description to view the requirements for this job
Customer Care Clerk