Ultimate
Customer Service Representative
At a glance
Location: US-CA-Cerritos Map
Posted: 02/17/2017
Closing: 03/16/2017
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Ultimate
Job description
Customer Service Representative / Call Center Associate
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Customer Service Representatives, you're needed to help us fulfill our company's purpose and promise to our prominent customers! You'll use your experience at providing outstanding customer service to assist our client's customers in a fast paced call center environment. At Ultimate Staffing Services, you are more than an employee. You are an ambassador for the only staffing company to ever be ranked #1 on Inc. 500; recognized as the fastest-growing, privately-held staffing company in the United States. We help talented call center associates get connected with full-time positions, or we hire them to represent our company on temporary work assignments as Ambassadors of Ultimate Staffing Services. Whether you are looking for a full-time position, a temporary work assignment, or temporary work while we search for your desired full-time placement; we want to talk to you!

Job Responsibilities

As a Customer Service Representative, you will interact with customers to provide information in response to inquiries about our client's products and services, handling and resolving customer complaints.

Additional responsibilities of the Customer Service Representative role include:

- Listening customers' questions and concerns, providing answers or responses as needed
- Working with customers in a fast paced call center environment, providing information about products or services, cancelling accounts, or obtaining details of complaints
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Reviewing or making changes to customer accounts

 Requirements
•------------------------
Customer Service Representative / Call Center Associate
•------------------------

Outstanding candidates for the Customer Service Representative role have strong communication skills and are able to create positive interactions with customers in a fast paced call center environment.

Additional requirements of this Call Center Associate role include:

- High School Diploma or equivalent
- 2 to 5 years' experience in a customer service role in a call center environment
- Customer Service experience / personality and excellent data entry skills
- Experience using Microsoft Office including Word, Outlook, and Excel
- Excellent written, verbal, and interpersonal communication skills

Benefits

Here at Ultimate Staffing Services, we are dedicated to making life better for the people we serve – and that includes you. Over the past 20 years we have built a reputation as one of the nation's top staffing firms, consistently winning the staffing industry's highest honors, including “Best Staffing Firms to Temp For," “Best Staffing Firms to Work For" and “Best of Staffing – Talent". You are the key to our ability to provide our clients with world-class service. Therefore, we provide you with all of the support you need to ensure your continued success. Our Ambassador Program™ makes you a representative of our company and sets achievable compensation and benefits levels based on your length of service.

Here is some of what we have to offer:

- Highly competitive compensation
- Preventative Medical (MEC) Plan, dental and vision coverage
- Life insurance w/ AD&D
- Short-term disability
- Medical indemnity
- 401(k)
- Paid holidays (based on length of service)
- Credit Union membership
- Online training modules available to improve skills and software knowledge
- Ambassador of the Month honors
- Monthly “Engage" newsletter just for our Ambassadors
- VideoSelect – video interview technology that allows you to virtually interview with hundreds of employers
- Resume consultation services

We are an equal opportunity employer.
Job requirements
Customer Service Representative / Call Center Associate

Customer Service Representatives, you're needed to help us fulfill our company's purpose and promise to our prominent customers! You'll use your experience at providing outstanding customer service to assist our client's customers in a fast paced call center environment. At Ultimate Staffing Services, you are more than an employee. You are an ambassador for the only staffing company to ever be ranked #1 on Inc. 500; recognized as the fastest-growing, privately-held staffing company in the United States. We help talented call center associates get connected with full-time positions, or we hire them to represent our company on temporary work assignments as Ambassadors of Ultimate Staffing Services. Whether you are looking for a full-time position, a temporary work assignment, or temporary work while we search for your desired full-time placement; we want to talk to you!

Job Responsibilities

As a Customer Service Representative, you will interact with customers to provide information in response to inquiries about our client's products and services, handling and resolving customer complaints.

Additional responsibilities of the Customer Service Representative role include:

•Listening customers' questions and concerns, providing answers or responses as needed
•Working with customers in a fast paced call center environment, providing information about products or services, cancelling accounts, or obtaining details of complaints
•Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
•Reviewing or making changes to customer accounts



Requirements

Customer Service Representative / Call Center Associate

Outstanding candidates for the Customer Service Representative role have strong communication skills and are able to create positive interactions with customers in a fast paced call center environment.

Additional requirements of this Call Center Associate role include:

•High School Diploma or equivalent
•2 to 5 years' experience in a customer service role in a call center environment
•Customer Service experience / personality and excellent data entry skills
•Experience using Microsoft Office including Word, Outlook, and Excel
•Excellent written, verbal, and interpersonal communication skills

Benefits

Here at Ultimate Staffing Services, we are dedicated to making life better for the people we serve – and that includes you. Over the past 20 years we have built a reputation as one of the nation's top staffing firms, consistently winning the staffing industry's highest honors, including “Best Staffing Firms to Temp For," “Best Staffing Firms to Work For" and “Best of Staffing – Talent". You are the key to our ability to provide our clients with world-class service. Therefore, we provide you with all of the support you need to ensure your continued success. Our Ambassador Program™ makes you a representative of our company and sets achievable compensation and benefits levels based on your length of service.

Here is some of what we have to offer:

•Highly competitive compensation
•Preventative Medical (MEC) Plan, dental and vision coverage
•Life insurance w/ AD&D
•Short-term disability
•Medical indemnity
•401(k)
•Paid holidays (based on length of service)
•Credit Union membership
•Online training modules available to improve skills and software knowledge
•Ambassador of the Month honors
•Monthly “Engage" newsletter just for our Ambassadors
•VideoSelect – video interview technology that allows you to virtually interview with hundreds of employers
•Resume consultation services
Customer Service Representative