JLL
General Manager - Industrial
At a glance
Location: US-NC-Charlotte Map
Posted: 05/19/2017
Closing: 06/18/2017
Degree: 2 Year Degree
Type: Full-Time
Experience: Not Specified
JLL
Job description

SUMMARY
The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. The General Manager (GM) functions as the professional-in-charge of the specific asset(s) under management. As the lead professional, the GM is responsible for all aspects of client and tenant satisfaction. Of specific importance is achieving stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).

The GM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget. Once developed, the GM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, and contractors). The GM provides excellent communication (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.

ESSENTIAL FUNCTIONS
OPERATIONS

  • Develops, gains consensus for, and implements the Management Plan for assigned assets.
  • Assist in completing the Management Audit.
  • Assist CAS in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters.
  • Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease.
  • Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
  • With approval from the client, submits tenant accounts to attorney or agency for collection.
  • Assists with eviction of tenants in compliance with court order and directions from specified attorney and client.


FINANCIAL

  • Oversees completion of monthly, quarterly, and annual owner's reports.
  • Prepare and/or review the annual jurisdictional forms and filings as required. (e.g., Income & Expense, Real Estate Tax payments, Property Tax fillings).


CLIENT | TENANT SERVICES

  • Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
  • Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
  • Develop and implement a tenant retention program.


BUSINESS DEVELOPMENT

  • Cross-sells all Jones Lang LaSalle services.


MANAGEMENT

  • Establishes written goals and objectives for employees directly reporting to the role of general manager.
  • Conducts periodic formal and informal performance evaluations.
  • Develops training program and career path for property employees.
  • Assures succession planning.


EDUCATION AND EXPERIENCE

  • Associates or Bachelor degree and/ or advanced degree, preferred.
  • Minimum 7 years of Commercial Real Estate or Property Management experience
  • Minimum of 3 years of experience at managing people, specifically a staff of 3 or more.
  • Experience in budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.


CERTIFICATIONS AND LICENSES

  • LEED AP/Accreditation required within the first six months of assuming the position. Must maintain active accreditation once earned.
  • Real Estate license required within the first six months of assuming the position. Must maintain active license once earned.
  • CPM and/or RPA designation, preferred


KNOWLEDGE, SKILLS, AND FUNCTIONS
COMMUNICATION

  • Ability to produce well-written reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.

MATHEMATICAL

  • Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume.

REASONING

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

OTHER

  • Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client.
  • Must have working knowledge in various budget applications.


PHYSICAL WORK REQUIREMENTS/CONDITIONS
In compliance with The American's with Disabilities Act (ADA), the General Manager's responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:

  • Is regularly required to sit for long periods of time.
  • The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
  • Reading Video Display Terminals, order forms and other written documents.
  • Lifting a minimum of thirty-five (35) pounds.
  • Using and accessing stairwells during emergencies.
  • Using keyboards for typing and computer input.
  • Hearing, speaking and answering the office telephone system.


TRAVEL

  • Must be able to travel to several different sites within a local region.
Job requirements
About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $136 billion. At the end of the first quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 78,000. As of March 31, 2017, LaSalle Investment Management had $58.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com. JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas. As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business. Our values define who we are, underscore our commitment to clients and provide direction for everything we do. Our unique culture has been recognized by industry experts and our peers. We are: * A "best company to work for' in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong * World's Most Ethical Companies from Ethisphere Institute for seven consecutive years * America's 100 Most Trustworthy Companies from Forbes Magazine * #1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com. Information Security Statement Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm's corporate policies. Employees granted access to the firm's information technology are expected to follow the firm's guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.

JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity.
General Manager - Industrial