The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. The General Manager (GM) functions as the professional-in-charge of the specific asset(s) under management. As the lead professional, the GM is responsible for all aspects of client and tenant satisfaction. Of specific importance is achieving stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).
The GM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget. Once developed, the GM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, and contractors). The GM provides excellent communication (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.
- Develops, gains consensus for, and implements the Management Plan for assigned assets.
- Assist in completing the Management Audit.
- Assist CAS in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters.
- Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease.
- Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
- With approval from the client, submits tenant accounts to attorney or agency for collection.
- Assists with eviction of tenants in compliance with court order and directions from specified attorney and client.
- Oversees completion of monthly, quarterly, and annual owner's reports.
- Prepare and/or review the annual jurisdictional forms and filings as required. (e.g., Income & Expense, Real Estate Tax payments, Property Tax fillings).
CLIENT | TENANT SERVICES
- Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
- Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
- Develop and implement a tenant retention program.
- Cross-sells all Jones Lang LaSalle services.
- Establishes written goals and objectives for employees directly reporting to the role of general manager.
- Conducts periodic formal and informal performance evaluations.
- Develops training program and career path for property employees.
- Assures succession planning.
EDUCATION AND EXPERIENCE
- Associates or Bachelor degree and/ or advanced degree, preferred.
- Minimum 7 years of Commercial Real Estate or Property Management experience
- Minimum of 3 years of experience at managing people, specifically a staff of 3 or more.
- Experience in budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.
CERTIFICATIONS AND LICENSES
- LEED AP/Accreditation required within the first six months of assuming the position. Must maintain active accreditation once earned.
- Real Estate license required within the first six months of assuming the position. Must maintain active license once earned.
- CPM and/or RPA designation, preferred
KNOWLEDGE, SKILLS, AND FUNCTIONS
- Ability to produce well-written reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client.
- Must have working knowledge in various budget applications.
PHYSICAL WORK REQUIREMENTS/CONDITIONS
In compliance with The American's with Disabilities Act (ADA), the General Manager's responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:
- Is regularly required to sit for long periods of time.
- The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
- Reading Video Display Terminals, order forms and other written documents.
- Lifting a minimum of thirty-five (35) pounds.
- Using and accessing stairwells during emergencies.
- Using keyboards for typing and computer input.
- Hearing, speaking and answering the office telephone system.
- Must be able to travel to several different sites within a local region.