Hilton Corporate
Implementation Coordinator
At a glance
Location: US-VA-McLean Map
Posted: 08/12/2017
Closing: 09/11/2017
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Hilton Corporate
Job description

***This position will have a flexible location and be remotely based***

The Implementation Coordinator will conduct the implementation process for the deployment of Sales systems (Delphi.fdc) within the Hilton global portfolio.

What will I be doing?

Through the management and delivery of effective training and change management, the Implementation Coordinator will ensure that the deployment of Sales systems (Delphi.fdc) delivers the intended business benefits and causes minimal disruption to the operation in each property. The Coordinator will be responsible for each implementation from end to end and from initiating through post implementation transfer to Amadeus support. The Implementation Coordinator will identify potential risks throughout each deployment, manage all stakeholders and ensure all project timelines are adhered to.

Other key priorities are listed below:

  • Complete all tasks associated with the deployment process of the Sales system (Delphi.fdc) including but not limited to:
    • Introductory kick off meetings with relevant hotel contacts and vendors
    • Organize implementation dates with hotels and vendor for waves they are assigned
    • Generate property specific implementation plans and documents in accordance with defined processes
    • Send relevant implementation communications for their waves
    • Support and ensure completion of hotel and vendor implementation tasks
    • Conduct property business consultations for limited and focused hotels
    • Attend property business consultations for full service hotels
    • Analyze how the hotel uses tools and their current sales system
    • Provide guidance for configuration and/or training based on analysis of current system usage and BCS
    • Provide pre and post Go Live support
    • Conduct 30 day follow-ups to ensure any and all outstanding items have been addressed
    • Provide guidance on system usage and best practices
    • Continue to stay up to date on system releases
    • Work with the project team and Governance committee on process and system change requests
    • Assist the hotel to complete System Configuration workbooks and validate information
    • Support eLearning training, Classroom training, one-on-one training, and webinars as necessary
    • Provide Pre & Post Go Live Support and transition to Amadeus support team
    • Embrace and communicate the organization's mission, values, goals and objectives and demonstrate them through ongoing and direct motivation, communication, group dynamics and leadership
    • Ensure project plans and goals are being followed and achieved, providing feedback or revising the plan, if needed
  • Planning and Organizing Activities:
    • Learn the Sales, Catering and Events and Revenue Management business processes and systems as they vary by brand and region
    • Learn the implementation processes as they vary by brand and/or region
    • Continue to remain up to date on implementation process changes
    • Communicate issues with the deployment plan and/or implementation process to Deployment Manager
    • Review the implementation processes to ensure they remain relevant, effective and efficient to meet changing business standards and processes
    • Review Amadeus Release Notes to ensure that Best Practices and Procedures remain current with the changing technology when new releases are deployed
  • Strategic Activities:
    • Maintain a good working knowledge of Hilton's Sales, Catering and Events and Revenue Management business processes by brand and region and the current systems including OnQ R&I, OnQ RM, Delphi.fdc, DMPE, OnQ FM, and IDeaS V5i
    • Work with Amadeus support teams and current Hilton support teams to ensure effective transition of properties post deployment
    • Present ideas and facts clearly using appropriate interpersonal style
    • Consider feelings and needs of others in actions and decisions
    • Seek ways to improve activities which produce a benefit to the customer (external or internal)
    • Modify approach or style to achieve goals, specifically within the different brands and regions
    • Evaluate the project objectives and key measurements
    • Work with Subject Matter Experts (SMEs), Support team and Information Technology internal groups to ensure documentation and training materials are correct
  • Controlling Activities:
    • Ensure the business plan and goals are being followed and achieved, providing feedback, if needed
    • Work within established departmental budget

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Degree/GED
  • A minimum of five (5) years of professional experience in the Hotel industry, Sales, Catering and Events, Revenue Management practices, and/or systems and analysis
  • Previous Sales, Catering and Events or Revenue Management system implementation execution experience
  • Completion of Delphi.fdc and/or DMPE Training
  • Past experience using Delphi.fdc or Delphi with knowledge of Hilton Business Process standards
  • Ability to travel domestically on a regular basis; must have or be able to obtain, all documents to travel internationally if needed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Associate's Degree
  • A minimum of two (2) years of managerial experience
  • Experience with and extensive knowledge of sales and catering operations
  • Knowledge of and/or experience with peripheral sales and catering products such as diagram software (MeetingMatrix, iPlan), Cendyn products (eProposal), electronic message boards (Four Winds, Xpodigital)
  • Experience managing multiple projects concurrently
  • A good understanding of the Information Technology relating to Sales, Revenue and Property Management Systems is highly preferred
  • Previous experience with large enterprise roll-outs
  • Experience managing a team
  • Multi-Hilton brand experiences
  • Proficiency in Microsoft Word, PowerPoint, and Excel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Implementation Coordinator