Hilton Corporate
Manager, Cluster IT
At a glance
Location: US-IL-Chicago Map
Posted: 08/12/2017
Closing: 09/11/2017
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Hilton Corporate
Job description

The Cluster IT Manager will provide IT and Telecom leadership to the properties within the cluster including effectively communicating, managing and delivering IT and Telecom systems and procedures that comply with Corporate and Brand IT and Telecom standards. The Team Member will be responsible for managing project plans, to ensure the implementation and upgrades of major systems are completed on-time and within budget.


What will I be doing?

The Cluster IT Manager will support the hotel through the use of business solutions and Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. The Team Member will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance.


Other key priorities are listed below:

  • Research and identify business opportunities for technology and report findings and conclusions to upper management
  • Assist in setting the overall technical vision of regional properties
  • Evaluate property needs and technology solutions to improve profit and/or efficiency
  • Manage initiative within parameters
  • Maintain documentation on team site for each cluster property
  • Prepare a status report of all activities in hotels and cluster as requested
  • Publish and update schedule on cluster team site
  • Prepare and conduct meetings with each General Manager and submit minutes to the Area IT Manager and the Regional IT Director as requested
  • Participate in Executive Committee, Departmental and operations meetings as appropriate
  • Attend Regional IT meetings and periodic Cluster team meetings
  • Work within the constraints of each property IT budget as prepared by Manager IT Cluster, the Area IT Manager or Regional Director
  • Work as a member of the IT team to accomplish goals and objectives
  • Setup and maintain computer software and hardware for Team Members
  • Direct, setup, maintain, and monitor property servers; including backups, property LAN performance, telecom systems, and workstations
  • Will be the administrator of hotel systems
  • Support IDM Administrator; assist with registration as required
  • Work with HSC and all vendors to ensure the timely resolution of IT issues as appropriate
  • Act on support calls passed by HSC for systems and applications not supported by HSC or that require onsite activity by Cluster IT
  • Use network monitoring tools to perform periodic health check of systems
  • Manage and monitor PBX system performance to assure dependable and uninterrupted operation of telephone communications
  • Coordinate with other departments to understand and meet their requirements
  • Establish strategic plans to utilize the latest technologies and develop implementation plans to upgrade communications systems
  • Oversee troubleshooting of entire communications system to determine if problem is telephone hardware or cable
  • Manage testing and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems
  • Perform preventative maintenance and minor equipment repairs
  • Oversee the correction of PBX alarm conditions
  • Set up and provide training to new users, relocate existing users with telephone extensions, calling features, voicemail, access codes, etc.
  • Oversee monthly cell phone usage and equipment, ensuring that the most cost-effective plans available are utilized
  • Conduct user training sessions as required
  • Oversee proper controls to ensure hotels comply with SOX, PCI and PABP security requirements, report compliancy issue immediately
  • Oversee and evaluate systems to ensure hotels comply with corporate and brand standards, report compliancy issues immediately
  • Project manage and complete IT and Telecom related projects (process, function, budgets, etc.)
  • Assess actual performance against standards to determine whether the cluster (department, team, project) is on target to reach goals and take corrective action as necessary
  • Ensure objectives and business initiatives are being followed and goals are being achieved; provide feedback accordingly
  • Enforce policies and procedures that will improve the overall operation and effectiveness of the department, property and Company
  • Operate within established budgetary parameters
  • Implement and manage departmental processes and procedures to ensure strategies and directives of the department are carried out in accordance with department and company objectives
  • Develop, create and communicate important and necessary information to Team Members via email, memos, reports and phone calls
  • Leverage effective partnerships with preferred vendors, corporate IT, and hotel Team Members
  • Manage department's progress and advise on key issues to facilitate the decision making process
  • Support the Culture of Learning initiatives and other organizational training


What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Technical Diploma
  • A minimum of three (3) years of professional work experience
  • A minimum of two (2) years of experience in the Hospitality industry or related IT Field
  • A minimum of two (2) years of Information Technology experience or experience in the Telecom Field

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Associate's Degree in the Information Technology field
  • A minimum of five (5) years of experience in Hospitality, Operations, and IT Support roles
  • A minimum of two (2) years of supervisory experience
  • In-depth knowledge of Microsoft Operating systems
  • Microsoft or Cisco certification
  • Experience administering networks in a Windows Server/Workstation environment preferably in an environment with more than 50 nodes and 2 or more domains (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations)
  • Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications (applicable Microsoft network admin certifications MCSA or MCSE)
  • Experience with Hospitality related applications and systems (PMS, POS, Keycard, PBX, Voicemail)
  • Ability to troubleshoot hardware and software problems
  • Great communication and problem solving skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Manager, Cluster IT