Ledgent Technology
Technical Trainer / Helpdesk Support
At a glance
Location: US-CA-Los Angeles Map
Posted: 12/21/2021
Closing: 01/20/2022
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Ledgent Technology
Job description
Technical Trainer / Helpdesk
Blended Onsite Role in Los Angeles, CA


This position will require 50% of duties as a Technical Trainer and 50% of duties within IT Technical Support. 

Responsibilities as a Trainer:
  • Identify and develop technology training plans and programs for all IT Department technology needs. 
  • Create, design, develop and conduct training courses per user an company requirements. 
  • Develop innovative and engaging training programs utilize various methods including onsite, interactive training videos, hand-outs, user guides, smartcards, videos, etc. 
Responsibilities in IT Support:
  • Provide technical support in an onsite or offsite remote environment.
  • Respond to Enterprise level software requests to include MS Suite of Products.  
  • Respond to technical support calls or tickets and follow up appropriately.
  • Perform PC and computer setup, maintenance, and installation of software.
Requirements:
  • Several years of experience as a Technical Trainer in a corporate environment
  • At least 1 year of Helpdesk, Service Desk or IT Support experience
  • Experience in designing, managing and deploying various IT technical training programs
  • Strong background in Microsoft applications including Word, Excel, Outlook, PowerPoint, Visio, and OneNote are desired 


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Technical Trainer / Helpdesk Support