ABB Group
Sr. Field Service Engineer
At a glance
Location: US-TX-Houston Map
Posted: 11/14/2021
Closing: 12/13/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
ABB Group
Job description


Sr. Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will provide technical support for Process Automation Energy Industries in Energy Service in Houston, Texas, delivering superior, professional service, remotely or on-site.

Reporting to the Operations Manager, you will be responsible for supporting the full lifecycle of ABB 800xA products installed at ABB customer facilities with minimal professional guidance. This includes performing maintenance, testing and troubleshooting of our proprietary hardware and software systems; as well as, supporting projects, upgrades, new installations, and advanced services such as system performance fingerprints for a variety of industrial processes. This support will be also required to be on offshore platforms or vessels. This individual will be required to work independently or as a member of a small site team to provide service for customers of ABB products and/or services. The individual will be supported by his or her service team which consists of; a coordinator to assist with scheduling of work, a regional technical advisor for mentoring and assistance with the most difficult field problems, and an operations manager for direct reporting and personnel issues. The senior engineer will be expected to assist with the development of junior technicians.



Your responsibilities

  • Handle difficult customer service related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations
  • Use own industry related experience to troubleshoot and repair equipment and resolve difficult problems. Industry specific experience, as well as a good understanding of process control, electrical safety, and computer systems is critical for success in this area
  • Accurately, and completely document the work that is performed at a customer facility and/or project staging area. Set the example for more junior technicians with respect to reporting. Reports will be used for customer invoicing and historical record for on-site service
  • Use own industry related experience to assist with various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments and to utilize own technical experience to support the project. Assist with technical aspects of proposal creation to facilitate a timely proposals process
  • Assist with the development of junior field service technicians. Provide mentoring, on-the-job training, and guidance for junior technicians when required



Your background

  • Minimum of associate degree in instrumentation/process control related field or electrical engineering technology, computer science related major and 5 years related industry experience and 3 years of experience in offshore related functions.
  • Preferred is bachelor’s degree in electrical engineering, electrical engineering technology, or computer science related majors.
  • Knowledge of ABB’s 800xA systems including SIL rated systems is a must.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.



Benefits

  • Retirement plan
  • Life insurance
  • Disability insurance
  • Medical insurance
  • Wellbeing program


More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB in the United States requires employees to be fully vaccinated against COVID-19, or in specific and limited circumstances, be approved for a sincerely held religious belief or a medical/disability accommodation.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

http://www1.eeoc.gov/employers/poster.cfm. www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [Click Here to Email Your Resumé]. Resumes and applications will not be accepted in this manner.

Sr. Field Service Engineer