Field Training and Communications Manager is one of the key positions supporting our Positive Employee Relations Strategy. As an FTC Manager you will foster employee engagement and promote a high-performance culture that ultimately results in Quest Diagnostics being employer of choice. In this role you will be working directly with our front-line employees and their leadership team to assess key factors impacting the Positive Employee Relations. You will partner with the leadership team and provide coaching for initiatives that support the overall Positive Employee Relations Strategy.
Key Duties and Responsibilities:
Travel up to 75% with overnight stays as needed.
Conduct 1:1 interviews with employees in various environments.
Work in a fast paced and always changing environment while being flexible to adjust work schedule on short notice.
Provide coaching and support to management in all aspects of Positive Employee Relations Strategy.
Assess management in leadership, engagement, and other key factors.
Perform site visits and apply a consultative approach to all aspects of the business.
Facilitate, develop, and implement custom training of region-wide functional training initiatives.
Lead regional functional efforts in researching, planning, organizing, and conducting regional initiatives and programs.
Creation of materials for new training programs; reviews, evaluates, and modifies existing and proposed programs and recommends appropriate changes.
Design and administration of training and development evaluations to determine the effectiveness of training programs and identification of improvement opportunities.
Provide employee relations and education on Quest resources and programs while on-site, by phone or through email.
Partner with internal clients with a focus on improving overall employee engagement and relations.
Identification, facilitation and support of forums for enhancing employee communication effectiveness for front-line field-based employees.
Education: BS/BA required in training, communications, employee/labor relations or related field, Master’s Degree Preferred
Work Experience: Required: Minimum of 10 years related experience showing progressive advancement.
Experience working in employee relations or labor environment preferred.
Experience working with non-exempt employee populations.
Other: Strong leadership, presentation and interpersonal skills.
Excellent project management and time management skills.
Ability to handle multiple tasks and work in a fast paced environment.
Excellent written and verbal communication skills with employees and leadership at all levels.
Demonstrates strong independent problem solving skills.
Ability to maintain composure when faced with difficult or unforeseen situations.
Strong office skills, PowerPoint, Excel and Word Processing skills are required.
Outstanding Customer Service skills.
Ability to travel up to 75%, including overnight travel within region.