TTEC is seeking a Network Engineering Architect to join our Digital Technology Solutions team. This is a remote, telecommute role located in the US.
Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
What you’ll be doing:
The ideal candidate will leverage their design, architecture, implementation, support and administration experience to improve and expand our cloud based solution. This is an excellent career opportunity for individuals with a network focused architecture background who would like to step into collaboration solutions in a hosted environment.
What you’ll bring to us:
Design and implement advanced service provider network solution to support customer segmentation on a virtualized cloud platform.
Work with storage and virtualization team to ensure the underlying network can support future growth and security.
Maintain existing platform and mentor junior resources.
Train support resources for day 2 support and operations
Owns the process to establish network connectivity with new customers using a variety of network connectivity methods.
Provides technical knowledge and problem-solving skills to support complex network issues
Communicate effectively with large enterprise customers and small businesses.
Interact with Security and Compliance teams to ensure solution conforms to corporate standards and security best practices.
What skills you’ll need:
10+ years experience in network design, implementation support, and security of complex LAN/WAN environments carrying VoIP and data.
3 to 5 years carrier network architecture experience.
Advanced troubleshooting and support experience of network solutions that include: Cisco Nexus and Catalyst switches, Cisco UCS Servers, Cisco ASA 5500 Series, VMware, EMC Storage platform, multiple network carriers, and Voice Over IP.
Experience with Cisco Nexus switches and UCS infrastructure
Experience with QOS and network virtualization
BS in CS, preferred
CCIE Routing & Switching or CCIE Service Provider preferred but not required
Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.
What We Offer:
Variable incentive bonus plan, 401K company match, tuition reimbursement
Global career mobility, employee recognition programs, professional development
State of the art technology which allows for seamless global connectivity
Rich wellness program and health incentives