Intrado
- Account Manager
At a glance
Location: US-IL-Chicago Map
Posted: 12/24/2020
Closing: 01/23/2021
Degree: 4 Year Degree
Type: Full-Time
Experience: At least 1 year(s)
Job description
Intrado Digital Media is a global disrupter of the digital communications space and is a thought leader in building new technologies to help our clients adapt to digital transformation in communication. We are currently working with over 13,000 clients globally to deliver mission-critical communications to their employees, customers, media and investors. We help our clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions.
Intrado Digital Media is hiring an Account Manager for our Account Management team due to explosive growth. We are proud to power mission critical communications such as marketing webinars, virtual events, product launches, employee town halls and investor days. We provide an entire suite of services such as webcasting, online events, press release distribution, audio, video & web conferencing, media monitoring, OTT, corporate websites and investor relations.  Candidates with SaaS and public relations, investor relations and/or streaming technology sales will be highly considered. 
The Account Manager will be responsible for establishing an excellent working relationship with assigned clients or client representatives, serve as a client advocate ensuring quality and delivery of service ensuring all client or internal issues are followed through to resolution in a timely manner and coordinating the completion of all new program set-up and account maintenance activities with necessary staff or departments. The Account Manager will work with clients to establish requirements for new programs and modifications to existing programs, ensure all new program specifications, maintenance requests, service confirmations, and price sheets are submitted in a timely manner, thoroughly test new promotions to ensure smooth startup and participate in performing continued analysis on program performance in order to provide client with suggestions to enhance current performance. 
Job requirements
Education 
•Bachelor's degree from an accredited college or university required with major course work in business administration, communications, marketing, or related field. 
•Equivalent work experience in a similar position may be substituted for educational requirements 
Experience 
•Minimum of two years business-to-business experience in customer service capacity required 
•Minimum one year of business-to-business experience in a technical customer service capacity preferred 
•Candidates with a Public Relations, Investor Relations or Finance background will be highly considered
Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect.  We Deliver.  We are INTRADO.

Equal Opportunity Employer/Veterans/Disabled

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Account Manager