Intrado Digital Media is a global disrupter of the digital communications space and is a thought leader in building new technologies to help our clients adapt to digital transformation in communication. We are currently working with over 13,000 clients globally to deliver mission-critical communications to their employees, customers, media and investors. We help our clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions.
Intrado Digital Media is hiring an Account Manager for our Account Management team due to explosive growth. We are proud to power mission critical communications such as marketing webinars, virtual events, product launches, employee town halls and investor days. We provide an entire suite of services such as webcasting, online events, press release distribution, audio, video & web conferencing, media monitoring, OTT, corporate websites and investor relations. Candidates with SaaS and public relations, investor relations and/or streaming technology sales will be highly considered.
The Account Manager will be responsible for establishing an excellent working relationship with assigned clients or client representatives, serve as a client advocate ensuring quality and delivery of service ensuring all client or internal issues are followed through to resolution in a timely manner and coordinating the completion of all new program set-up and account maintenance activities with necessary staff or departments. The Account Manager will work with clients to establish requirements for new programs and modifications to existing programs, ensure all new program specifications, maintenance requests, service confirmations, and price sheets are submitted in a timely manner, thoroughly test new promotions to ensure smooth startup and participate in performing continued analysis on program performance in order to provide client with suggestions to enhance current performance.