Navy Federal Credit Union
Assistant Manager III ISD Resources (Major Incident Management)
At a glance
Location: US-VA-Merrifield Map
Posted: 02/12/2019
Closing: 03/11/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Navy Federal Credit Union
Job description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide forward thinking industry perspective to plan, manage and implement the resource strategy (supply) to service the portfolio of ISD projects and initiatives (demand) and/or to successfully operate a service or group of services. The ISD Resource Manager is accountable for effectively balancing the mix of NFCU talent and partner talent to ensure appropriate work is done by the appropriate resources and for all components of the talent management process. Independently coordinates allocation of resources to service projects and initiatives (demand). Develops workforce strategy and resource plan that balance internal and external resources for services. Solves complex problems; takes a new perspective using existing solutions.


  • Ensures effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projects
  • Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resources
  • Lead and coordinate availability and performance monitoring activities and execution of scheduled maintenance activities
  • Ensure compliance with Navy Federal Credit Union ISD standards and best practices
  • Initiate and prioritize multiple activities for assigned Support area for completion of functions
  • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
  • Ensure clear, concise and effective communication of material
  • As a Resource Manager for Major Incident Management (MIM) it is expected they’d be able to understand and perform, when needed, the following tasks:
    • Serve as the point of contact for resolution and coordination of incident management activities across the entire ISD organization
    • Ensure effective functioning of the Incident Management processes across all support areas
    • Determine impact of an incident on the customer and/or business unit
    • Record, prioritize, document and provide status updates on reported incidents and resolution timelines
    • Notify, escalate and coordinate resources needed to resolve incidents
    • Publish the ISD Morning report
  • Perform supervisory/managerial responsibilities
    • Ensure adequate/skilled staffing; select employees
    • Establish performance goals and priorities
    • Prepare, conduct and review performance appraisals
    • Develop, mentor and counsel staff
    • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    • Ensure section/branch goals and objectives align with division/department strategy
    • Ensure efficiency of operations
    • Leadership Level
  • Performs other related duties as assigned
Qualifications (all required unless otherwise noted)
  • Bachelor’s degree in Information Technology or the equivalent combination of education, training, and experience
  • Significant experience in leading, guiding and coaching professional staff
  • Significant experience in IT resource allocation and management
  • Advanced knowledge of large-scale Information Technology (IT) organization
  • Working knowledge of development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc
  • Experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
  • Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
  • Effective skill in producing desired results and achieving goals and objectives
  • Effective exercising initiative and using good judgment to make sound decisions
  • Effective organizational, planning and time management skills
  • Experience in working with all levels of staff, management, stakeholders, vendors
  • Effective verbal and written communication skills
  • Master’s degree in Information Technology
  • banking/financial industry standards and practices
  • NFCU products, services, programs, policies and procedures

Hours: Monday – Friday; 8:00am – 4:30pm Eastern Time
(Additional hours may be required based on business need)
Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability

Assistant Manager III ISD Resources (Major Incident Management)