Chrysler Dodge Jeep Ft. Walton Beach is looking for an Assistant Service Manager to join their winning Service team!
Assist the Service Manager in overseeing the service department , controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.
Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.