Carolina Chrysler Dodge Jeep Ram in Lugoff has a unique opportunity for the right candidate! We are now hiring an Assistant Service Manager that will be cross-trained as a Parts Counterperson.
- Consultant and interpret customer needs for the mechanics.
Serve as the primary point of contact for all automotive service and repair matters.
- Understand customers’ problems and arrange for appropriate service.
- Prioritize required services, and offer options
- Set and manage the expectations of the service delivery for both the customers and mechanics.
- Continuously keep the customer updated on repair needs and completion times.
- Assist all mechanics and customers in purchasing needed parts and supplies.
- Locating available parts when the dealership is out of stock.
- Handling parts payment collection and making sure all parts are billed correctly through the service department and collision repair shop.
- Referring to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.
- Other duties as required