UnitedHealth Group
Associate Employer Installation Representative - Las Vegas, NV
At a glance
Location: US-NV-Las Vegas Map
Posted: 10/15/2019
Closing: 11/14/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
UnitedHealth Group
Job description

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:

  • Case Installation and configuration within the Facets eligibility system including setup and maintenance for new and renewing individual and employer group business\Group and Individual setup, group and individual structure changes and revisions, broker commissions payment maintenance, PCP maintenance, enrollment and billing setup, and other configuration initiatives
  • Test contract and policy installations/implementations to ensure successful operation prior to their implementation/deployment
  • Independently researching and resolving issues ranging in complexity from low to moderate
  • Enter and review testing scenarios for projects and Facets system upgrades
  • Creation and maintenance of documentation to support configuration, training materials, flows, quality assurance tasks
  • Maintain professional presentation and ability to keep information confidential
  • Demonstrate understanding of relevant software applications (e.g., Facets, SharePoint; Outlook; Excel;  Word; Visio; MS Project; Access)
  • Enter relevant data (e.g. Group and Member information codes; benefits changes; new information) into customer documents based on design specifications
  • Provide test results to relevant internal partners in order to facilitate needed corrections/clarifications
  • Partner with Systems Analysts & other members of project team to provide training solutions, identify, troubleshoot and resolve issues

Required Qualifications:  

  • High School Diploma / GED (or higher)
  • Proficiency with Microsoft Suite of products (Word, Excel and Basic knowledge with Access)
  • 1 + year of experience in customer service

Preferred Qualifications:

  • Healthcare experience
  • 6+ months experience with case installation
  • 1 + year experience with Facets application

Preferred Skills:

  • Proven to be proactive, self- motivated, detailed oriented, and work with minimal supervision or support
  • Demonstrate effective time management skills to effectively plan, organize, set priorities, meet deadlines and handle multiple work assignments
  • Excellent interpersonal skills, strong oral and written communication skills
  • Strong organizational skills with the ability to prioritize caseload based on business needs as well as ability and willingness to accept and work in a new and changing environment

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, and long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Associate Employer Installation Representative - Las Vegas, NV