UnitedHealth Group
Associate Pharmacy Care Coordinator- Sacramento, CA
At a glance
Location: US-CA-Sacramento Map
Posted: 02/14/2020
Closing: 03/13/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
UnitedHealth Group
Job description

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

As an Associate Pharmacy Care Coordinator, you'll be responsible for answering incoming calls and completing outbound calls to / from patients, physicians and pharmacists while ensuring a high level of customer service and maximized productivity. Along the way, you'll discover the training, support and career opportunities you'd expect from a Fortune 6 leader.

Primary Responsibilities:

  • Enter prescriptions and verify appropriate and accurate information
  • Contact patients, pharmacists and doctor's offices to resolve claims issues 
  • Process prescriptions (from intake to order completion) 
  • Resolve customer issues; ensuring accurate information is provided
  • Moderate work experience within own function
  • Some work is completed without established procedures

This role is equally challenging and rewarding. You'll need to work within multiple computer systems simultaneously as you respond to questions or provide specific medication details / clinical information. It's a fast paced, high volume environment where our members are counting on us to deliver these important, sometimes life - saving medications in an accurate and efficient manner. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Required Qualifications:

  • High School Diploma / GED (or higher)
  • Proficiency with computer and Windows PC applications including ability to navigate and learn new and complex computer system applications
  • 6+ months of customer service experience 


Preferred Qualifications:

  • Pharmacy / prescription data entry experience
  • Certified and / or licensed pharmacy technician
  • Call Center experience


When it comes to providing new hope and a new path to wellness, specialty pharmacy companies like Avella fill a unique and important role. Avella, now part of the Optum and UnitedHealth Group family of businesses, is bringing breakthrough medications, innovative clinical pharmacy programs and technological tools to providers and their patients across the nation. We create a viable level of access to many of the newest, most advanced medications in addition to a suite of tools that include mobile apps, text messaging tools and smart pill bottles. Whether you bring a clinical or business background to our opportunities, you can be sure that you'll be making a meaningful contribution to important solutions and services. Find out more about how you can start doing your life's best work.(sm) 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Customer Service, telephonic customer service, Prior Authorization, Pharmacy, Pharmacy Technician, shipping, packaging, labeling, call center, Optum, OptumRx, UnitedHealth Group, Avella

Associate Pharmacy Care Coordinator- Sacramento, CA