Associate Product Support Specialist (CSR)
At a glance
Location: US-VA-Arlington Map
Posted: 11/22/2019
Closing: 12/21/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description
Associate Product Support Specialist (CSR):
  • Assisting new customers via telephone support while they set up their equipment in their home through our DIY self-install model
  • Performing system configuration & verification, account activation and customer orientation
  • Providing in-depth assistance over the telephone to customers with questions
  • Guiding customers through integration of video cameras with their home broadband network
  • Critical thinking - be creative and adaptable to solve problems in a collaborative environment
  • A customer-focused mentality - be honest, act with integrity, and keep the conversation focused on helping the customer
  • Positivity - bring a smile and a 'can do' attitude with you everyday
  • Passion for delivering an exceptional customer experience
  • Ability to problem solve in critical situations
  • Exemplify positivity and collaboration
  • Act as the key liaison between the customer's needs and the security-first smart home services we provide
  • Support customers through their home security, home awareness, and home control products that revolutionize the way our customers interact with their homes
  • Committed to innovation, execution, and the mission to keep our customers safer and more connected

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Associate Product Support Specialist (CSR)