PenFed Credit Union
- Associate Vice President, Consumer Digital Origination Management (Remote)
At a glance
Location: US-VA-McLean Map
Posted: 10/30/2021
Closing: 11/29/2021
Degree: Not Specified
Type: Full-Time
Experience: At least 10 year(s)
Job description

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.


PenFed is hiring an Associate Vice President, Consumer Digital Origination Managementat (Remote) at our Tysons, Virginia location. The primary purpose of this position to oversee digital origination of consumer products including loans, cards, and deposits. The Associate Vice President, Consumer Digital Origination Management will coordinate with internal stakeholders and external vendors to ensure successful implementation of decision management (credit, fraud, and BSA), and all aspects of origination flows and processes. This position entails strategic thinking with strong communication skills.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Point of Contact for Consumer Banking in coordination with external vendors and IT to develop and maintain origination and decisioning platforms for supporting the pre-approval consumer organic and indirect loans, credit card, and deposit applications.
  • Responsible for ensuring models and policies developed by the Decision Management team are correctly translated into business requirements and implemented in the decision management platform.
  • Lead the development of a strong monitoring and feedback mechanism between models, policy rule implementation, origination platforms, and achieving Consumer Banking profitability and growth goals
  • Establish standards, tools, and processes for managing the requirements lifecycle as well as user acceptance testing.
  • Point of contact for supporting consumer banking operations in origination of consumer banking products.
  • Responsible for ensuring timely delivery and quality of data from all origination platforms within PenFed’s corporate Data Lake.
  • Responsible for establishing change management process for the origination platform through advanced techniques like simulation to ensure minimal impact to the business.
  • Responsible for developing operational risk controls around origination platforms to ensure first line defense responsibilities are met.
  • Communicate with auditors and other internal / external oversight groups as necessary, coordinate review and remediation activities.
  • Define and implement a strong risk and issue management process and associated tools.
  • Proactively identify current and emerging risks and issues by regularly communicating with various team members; discuss risks and issues at appropriate forums to pursue mitigations and resolutions as necessary.
  • Escalate appropriate risks and issues to PenFed senior management.
  • Contract finalization – Assist PenFed in discussions and reviews related to finalization of contract with product vendors.
  • Perform ongoing schedule and vendor deliverables management.
  • Escalate any concerns/issues about vendor performance to PenFed management.
  • Coordinate with Product, Consumer Underwriting and Processing, Fraud, Compliance, Legal, Accounting, IT, and other key stakeholders to socialize decision management capabilities and current and proposed transformative processes and outcomes.
  • Establish and execute a comprehensive executive communication plan.
  • Coordinate with stakeholders at all PenFed geographical locations.
  • Helps safeguard PenFed’s computer and IT systems by monitoring staff adherence of all security policies and related training for individuals managed by this role. Takes appropriate action working with IT security and HR when necessary to address any security breaches.


Equivalent combination of education and experience is considered.

  • Master’s Degree in economics, finance, statistics, technology, or related field required. 
  • Minimum of 10 years managing teams in the Loan Origination, and Decision Management platforms with an understanding of credit policies, risk and marketing models, and consumer underwriting processes.
  • Minimum of eight (8) years of experience in Project Management is required specifically managing COTS products.
  • Work in an agile environment is highly desired.

Supervisory Responsibility

  • This position will supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *



Limited travel to various worksites is required.


Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Associate Vice President, Consumer Digital Origination Management (Remote)