Processing caller’s information, connecting participants to conference calls.
Processing the help request before and during the conference calls on multiple platforms
Accountable for assigned calls/bridges, answering questions about conferencing, troubleshooting and escalating when necessary while providing excellent customer service
Create and update trouble tickets/cases and track customer issues to determine the root cause and find a resolution
Applicants for this job will be expected to meet the following minimum qualifications
Please note this position requires 1-2 weeks of virtual training
Ideal candidate will reside within a 30- minute driving distance from our facility in Manassas, VA
Busy times frames are 7:30am – 11:30 am and 3:30pm – 5:30pm, but work may be available outside these hours.
High school diploma or GED required
Additional education may be required based on individual projects and/or location
Minimum six months customer service experience preferred
Basic Knowledge of MS Word, and Excel required
Knowledge of computer keyboard and mouse
Demonstrated fluency in English and/or other specified language (e.g., Spanish, French, etc.) depending on the position
Ability to pass standardized interview
Score acceptably on job related testing assessments
Ability to work flexible schedules
Ability to clearly communicate using a clear, distinct voice
Ability to read scripted presentations verbatim or paraphrasing and customizing the presentations in order to meet client requirements and bring customer issue to resolution
Windows 7/8.1/10 or Mac
OSX 10.6 or Higher
Internet Explorer 11/Google Chrome/Mozilla Firefox
1GHz or faster 32 bit or 64-bit Processor
1024 x 768 minimum resolution
Broadband Internet Connection (DSL, Cable, Fiber Optic)
Dial-up, Satellite, or 4G Wireless connections are prohibited
Cell phones require Wi-Fi
During call, headset must attach to your telephone
Wireless router required
Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are Intrado.
Equal Opportunity Employer/Veterans/Disabled
The position will be posted at least a minimum of 7 days and then until it is filled
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