* Job is located in Appleton, WI *
Automotive Express Lane Service Advisor
Isn’t it time to launch your automotive career?
Kolosso Chrysler Jeep Dodge, the top selling dealer in Wisconsin for 2013, is looking for Express Lane Service Advisors! Now is the perfect time to continue your automotive career!
The Express Lane Advisor is responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
- Greet customers and assist them with any inquiries they may have
- Ensure that customers receive prompt, courteous, and effective service
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
- Drive the sale of technicians' time to meet departments sales forecast
- Consult with customer on applicable service specials.
- Prioritize required services, and be prepared to provide options upon request.
- Document declines for services and ask for follow-up on future service considerations.
- Establish and maintain a close relationship with the customer
- Keep customer informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.