Automotive Service Advisor
DeSoto AutoMall is looking for experienced Automotive Service Advisors to join our industry leading service team! Service Advisors interpret customer needs for the mechanics.
- Serve as the primary point of contact for all automotive service and repair matters.
- Understand customers’ problems and arrange for appropriate service.
- Prioritize required services, and offer options
- Set and manage the expectations of the service delivery for both the customers and mechanics.
- Continuously keep the customer updated on repair needs and completion times.