Keffer Chrysler Jeep Dodge Ram
- Automotive Service Advisor/ Service Writer
At a glance
Location: US-NC-Charlotte Map
Posted: 11/25/2019
Closing: 12/24/2019
Degree: High School
Type: Full-Time
Experience: At least 2 year(s)
Job description
Automotive Service Advisor



Keffer Chrysler Jeep Dodge Ram in Charlotte, part of the Joe Maus Auto Group family, is a fast-paced dealership offering a great opportunity to the right person!  If you are an out-going, motivated, energetic person with customer service experience in the automotive industry, then APPLY NOW!
Job Description:
The Service Consultant is responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

  • Ensure that customers receive prompt, courteous, and effective service
  • Drive the sale of technicians' time to meet departments sales forecast
  • Prioritize required services, and be prepared to provide options upon request.
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Ensure customer has a positive dealership experience
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Job requirements

Job Requirements:

  • 2 years  of experience in a service advisor role strongly preferred
  • Reynolds & Reynolds experience
  • Must have computer proficiency
  • Must have good phone skills
  • Customer Service experience required
  • Strong organizational skills, required
  • Great work ethic, and an enthusiastic /positive attitude, required
  • Chrysler Certification is a bonus!
  • Valid driver's license with an acceptable driving record

Dealership Commitment: 

  • Health Insurance
  • Dental Insurance
  • Paid vacation
  • Paid holidays
  • 401(k) 
  • Most competitive wages in the area
  • Opportunities for advancement
  • Family-owned and operated!
Automotive Service Advisor/ Service Writer