Jim Riehl's Friendly Chrysler Jeep Inc.
- Automotive Service Manager
At a glance
Location: US-MI-Warren Map
Posted: 11/29/2019
Closing: 12/28/2019
Degree: High School
Type: Full-Time
Experience: At least 2 year(s)
Job description

Automotive Service Manager


Jim Riehl’s Friendly Chrysler Jeep in Warren is looking for an experienced Automotive Service Manager to join their dynamic service team.

The Service Manager is responsible for all operations within the service department - from hiring and managing technicians and service advisors, to customer service.

 

 Job Responsibilities:  

  • Establish and maintain financial objectives by preparing a monthly forecast based on market penetration, budget, expenses, and profit
  • Maintain budget levels by monitoring expenditures, analyzing variances, and initiating corrective action
  • Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
  • Ensure that customers receive prompt, courteous, and effective service
  • Serving as a liaison between technicians and customers
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Manage and Hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Monitor technician training and completion
  • Prioritize required services
  • Ensure customer has a positive dealership experience
  • Spend quality time building relationships with the customers
Job requirements

What you can expect:

  • A Customer First Certified Chrysler Dealership
  • We are a Premium Warranty Dealership
  • A great Management team to partner with
  • An excellent Parts Department
  • 94% Fixed Right 1st visit
  • ZERO turnover with Service Advisor team
  • Low technician turnover
  • Family owned & operated
  • Proudly serving the Warren community since 1987

Job Requirements:

  • At least 2 years prior dealership service management experience required
  • Chrysler experience preferred, but welcome any manufacturer experience (FCA experience is not required)
  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Valid driver’s license

Dealership Commitment:

  • Competitive wages
  • Training
  • Benefits package
  • 401k
  • Professional working environment

Apply Now! 

Automotive Service Manager