- Automotive Service and Parts Director
At a glance
Location: US-NJ-Central Jersey Map
Posted: 10/15/2019
Closing: 11/14/2019
Degree: High School
Type: Full-Time
Experience: At least 2 year(s)
Job description

Service and Parts Director needed for domestic dealership in Central Jersey.

Duties of a Service and Parts Director include: 

  • Properly staffing the department, which includes hiring, training, motivating and monitoring the performance of all parts department staff.
  • Review service and warranty receivables.
  • Inspect and maintain facility and equipment. (secured and calibrated)
  • Review customer satisfaction results.
  • Check performances of Service Advisors and Techs (Hrs/RO, ELR, ect)
  • Review 10 RO’s to ensure proper CCR notes, workaround sheets, customer signatures, menu (if applicable), ect.
  • Inspect service shuttle and loaner cars.
  • Creating and overseeing an annual operating budget for the parts department.
  • Working with the service department, collision repair and wholesale account representatives to ensure inventory is available when needed.
  • Establishing competitive pricing specifications in various categories while generating sufficient profits and maintaining high customer satisfaction.
  • Determining appropriate inventory levels while ensuring periodic parts turnover.
  • Adjusting stock to curtail accumulation of unused or old parts.
  • Confirming that parts are appropriately coded so the dealership can claim a complete refund for unused factory stock.
  • Reviewing sales figures, costs and stock monthly to ensure budget benchmarks are met.
Job requirements

Directors should have extensive management experience, proven CSI skills and a record of improving profit and performance. 

  • Management personnel require strong communication skills to deal with customers, employees and vendors. Managers are required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction. 
  • Managers are required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations. 
  • People working within the automotive industry may have to work extended hours, evenings and weekends to achieve their goals. 
Automotive Service and Parts Director