- BMC Remedy Engineer
At a glance
Location: US-MD-Fort Meade Map
Posted: 12/07/2018
Closing: 01/06/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description

Job Description:

Leidos Defense and Intelligence Group is seeking a BMC Remedy Engineer to support the DoD's JRSS (Joint Regional Security Stack) deployment activities, a multi-year, global effort to improve the DoD's security posture and provide enhanced security capabilities and analytics by centralizing and virtualizing network security into regional stacks rather than locally distributed appliances.


- Provide Tier 3 level support ITSM Remedy solution.

- Strong technical expertise with service management control methodologies, service level agreements, SLA metrics and reporting

- Hands-on SME understanding of BMC Remedy ITSM, including significant experience with enterprise design.

- Thorough understanding of networking and virtualization concepts.

- Apply patches and updates to ensure applications are properly secured and up to date; provide recommendations to the customer for version upgrades and major revisions.

- Perform analysis and documentation of requirements and corresponding process analysis; monitor and manage the operating systems supporting the Remedy servers.

- Create and manage user documentation and provide one-on-one user assistance and planned user training as necessary.

- Other duties include execution of daily battle rhythm activities, monitor and resolve ticket queues, and monitor backup and system logs.

Basic Qualifications:

- Requires Bachelor's degree in Engineering, Computer Science or related field and 8+ years of relevant experience or a Master's degree and 6+ years of relevant experience. Additional years of related experience, training, and/or certifications accepted in lieu of a degree.

- Must hold current DoD 8570 IAT2 certification Security+ CE or higher.

- Currently possess a DoD Secret security clearance.

Preferred Qualifications:

- Develop sound solutions to complex problems, produce system level reports, report status to Senior level Management.

- Proven Subject Matter Expert skills working with BMC Remedy.

- Resolves BMC Remedy highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation.

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Yes, 10% of the time

Scheduled Weekly Hours:


Requisition Category:

Job Family:
Customer Support


Defense & Intel
BMC Remedy Engineer