Looking for a meaningful job where the work you do truly makes a difference in people’s lives every day? West’s Health Advocate division in Plymouth Meeting is currently seeking Benefits Associates. A Benefits Associate at Health Advocate plays an important role in providing guidance and direction to our members regarding their benefit plans. If you have previous customer service experience, this role may be a good fit for applying your current knowledge and learning about health benefits to help members and expand your career.
Health Advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.
We offer Great Benefits!
The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an Onsite fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.
Our Benefits Associates are responsible for:
- Interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review
- Answer incoming calls and respond to benefit inquires
- Place outbound follow-up calls for issues that cannot be resolved during the initial call
- Provide benefit information to members, about questions and concerns about benefit options. Help members compare and contrast benefits during open enrollment, or client new hires, and members experiencing a change of status