The primary purpose of this position is to complete insurance applications via telephone for a multiple client companies. This position will be asked to perform the above duties in a language other than English less then 90% of the time. This position is responsible for maintaining the basic level production and quality standards
60% Complete interviews with insurance applicants via telephone by making outbound calls and receiving inbound calls. These interviews will include gathering medical, financial, occupational, and avocation histories. Review and edit information collected during the interview for quality assurance purposes. These interviews may include completing calls through Language Line, TTY, and complete PCU cases.
30% Effectively uses the C4 Call Management System and Avaya phone system by making telephone calls, logging call attempts, documenting information within orders as necessary, and recording call results. Review and edit information collected during the interview for quality assurance purposes.
10% Maintains knowledge necessary to process orders for all customers or clients.
Other duties as assigned.
Responds to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner. This to include emails, phone queue, and voicemail responses.
Observes all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
Supervision Exercised: This position has no supervisory responsibilities.
REVIEWS AND APPROVALS: List the typical decisions that this position is required to make. Please indicate what kinds of constraints, policies and procedures are placed on decision making.
Examples of decisions that can be taken without conferring with supervisor.
• No decisions may be made without conferring with supervisor.
Examples of decisions that can be taken only after conferring with supervisor.
• This position must follow standard operating procedures.
Education Preferred: High School Diploma or Equivalent required.
Other: Minimum Skills Required
• Type 30 wpm
• Strong communication skills
• Accurate, detail oriented
• Proficient teamwork skills
• Good work attendance record
• Good Organizational skills
• Good bilingual skills
• Must have good bilingual skills
Minimum Skills Preferred
• Background in medical terminology
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. This position infrequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Duties and responsibilities, as required by business necessity may by added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.