Percepta
Bilingual Spanish Phone/Video Chat Agent - Automotive Industry
At a glance
Location: US-MI-Dearborn Map
Posted: 08/23/2019
Closing: 09/22/2019
Degree: High School
Type: Full-Time
Experience: 3 to 5 years
Percepta
Job description

Why work for Percepta?

As a Percepta team member you'll enjoy the following:

Paid training on the latest technology; Fun, talented and witty teammates; Knowledgeable, encouraging and present leadership; Family-friendly environment; Free-spirited, theme-based employee events; A diverse and community-minded organization; Career growth and learning opportunities for aspiring minds and, yes - all of the competitive pay, medical and vacation benefits you'd expect from a best-in-class global solutions provider!

Position

The BILINGUAL SPANISH AND ENGLISH Phone/Video/Chat Guide builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.  This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.  Guides will teach and guide consumers through this savvy and innovative technological experience.  Client interaction, first and foremost, is to provide an exceptional experience in order for guests to build a strong loyalty to the program.  Guides will be focused on building relationships with their members and providing an outstanding experience where members are delighted. 

Responsibilities 

  • Provide an exceptional member experience in every interaction.

  • Provide insightful advice and direct support to members in need.  Diagnoses of issues and provide resolution with teaching and guidance.

  • Partners with legacy App owners for troubleshooting and resolution.

  • Researches and resolves billing or payment issues.  Owns the member experience from the very beginning to the end. Making decisions on whether to escalate or how to address issues so the member is delighted and eager to continue to utilize the program.

  • Identifies and presents out of the box ideas and changes to other Guides and Leaders that will ensure this program is second to none.

Education 

  • High School Diploma required.  Associates Degree or Bachelor’s degree preferred.  

Experience  

  • A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.

    • Exceptional customer service

    • Automotive Industry

    • Cutting edge technology

  • Minimum 3-5 years of experience in training, public relations, public affairs, sales, marketing, customer service or, any combination thereof.

Skills 

  • Communication - MUST BE BILINGUAL IN BOTH SPANISH AND ENGLISH and willing to take an assessment

    • Excellent communication skills – both verbal and written word

      • Passionate and confident over the phone or on video chat

      • Comfortable with twitter, email, text, or any written form

      • Savvy and demonstrate creative solutions

    • Present a professional and polished yet friendly demeanor

    • Speed and accuracy when typing

    • Ability to sway the opinion of others through verbal and/or written correspondence

    • Ability to adapt communication style to fit the style of others

    • Ability to diagnose issues quickly and resolve with patience and empathy

    • Demonstrated ability to interject personality into written content without crossing professional boundaries

  • Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues

  • Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients

  • Strong customer service, interpersonal and relationship-building skills

  • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

  • Ability to work well under pressure

  • Active listening skills

  • Strong multi-tasking skills, organizational, time management, planning and problem solving skills

  • Self-sufficient, resourceful and works well with minimal supervision  

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Bilingual Spanish Phone/Video Chat Agent - Automotive Industry