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Billing Representatives are responsible for all accounts receivable, cash flow, billing & eligibility internal/external questions, and customer service on the Oxford platform totaling approximately $600 million in revenue per month. These functions include fielding inbound calls, conflict resolution making outbound calls to our customers and brokers ensuring strong cash flow and superior Days Sales Outstanding results. This function is responsible for medical and ancillary product premium billing.
Note: Positions mainly responsible for more general A / R activities which do not include medical and ancillary premium billing activities can be found in the Accounts Receivable function in the Finance job family.
- Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies
- Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications
- Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
- Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
- May also include quality assurance and audit of billing activities
- Moderate work experience within own function
- Some work is completed without established procedures
- Basic tasks are completed without review by others
- Strong adherence to time management
- Maintain working relationship with customers in territory
- Ability to multitask and adapt to a constantly changing environment
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
- 1+ years of working with Microsoft Excel (analyzing data on spreadsheets and using Microsoft Excel formulas (sum, SUMIF)
- 1+ years of work experience communicating with internal and external customers via phone or face to face
- 1+ years of experience in a billing, accounts receivable or collections environment
- Associate's Degree (or higher) in Business or Accounting
- Experience working with Microsoft Excel (creating pivot tables, using or creating Macros and / or using VLOOKUP)
- Experience navigating databases in Microsoft Access Database
- The ability to work in an agile environment
- Detail oriented
- Analytical/critical thinking
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, UnitedHealth Group, Billing, Representative, Collections, Shelton, CT