PennyMac
Broker Direct Sales Manager
At a glance
Location: US-AZ-Phoenix Map
Posted: 06/26/2020
Closing: 07/25/2020
Degree: 4 Year Degree
Type: Full-Time
Experience: At least 5 year(s)
PennyMac
Job description

Provide sales leadership for team of Wholesale / Broker Channel Account Executives (AE’s). Recruit, train, develop and motivate sales team to drive volume growth, market share and profitability in alignment with division / Channel objectives.

Job Description
  • Recruit, hire, train, develop and motivate highly engaged and productive team of Account Executives. 
  • Drive sales results in alignment with established goals and objectives.
  • Ensure AE adherence to established sales policies and procedures. 
  • Ensure appropriate maintenance and use of the CRM. 
  • Monitor and manage team to expected contact strategies, productivity and customer engagement, i.e., outbound calls, inbound calls, talk time, broker recruiting, conversion metrics, etc. 
  • Build relationships with key brokers / sellers and support AE’s in building strong partnerships. 
  • Effect pull through, efficiency and quality metrics through broker coaching, relationship management and other actions. 
  • Build strong partnerships with key internal operations partners, i.e., BOM Managers, BOMs, Pricing team, etc. 
  • Provide mentorship to team around technical aspects of the industry and broker / wholesale channel. 
  • Provide market / customer feedback to drive change and improvement. 
  • Train, operate and support a culture of high quality and zero defects.
  • Be current and knowledgeable on relevant aspects of compliance and credit standards. 
  • Oversee all people management activities including recruiting, hiring, motivating, training, coaching and counseling, and terminating as appropriate. 
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization’s desired culture and values
Ideal Candidate will have the following:
  • Minimum 5 years residential real estate lending or sales manager experience 
  • Understanding of the mortgage origination process
  • Understanding of mortgage compliance regulations and practices
  • Proven track record in mortgage related sales
  • Knowledge of FNMA/FHLMC/FHA/VA guidelines & programs
  • Experience with Microsoft Office Suite for reporting and presenting with all levels of management
  • Excellent written and oral communication skills
  • Strong business acumen and ability to interface with executive management

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Years of Experience: 5 Education: Bachelor's Degree
Broker Direct Sales Manager