The Washington Metropolitan Area Transit Authority (WMATA), the sixth largest bus network in the U.S. is seeking highly motivated individuals for the position of Bus Operations Manager. We are seeking individuals with experience working in a large bus transportation environment supervising bus/motor coach operator personnel upwards to 400+ to ensure the safe and efficient operation of bus services across the Washington Metro area. WMATA is a safety-first organization and is committed to improving our customer experience. The ideal candidates should have experience conducting investigations specific to customer complaints, bus operator incidents and can provide coaching, guidance and any necessary discipline to their respective bus operations staff. WMATA operates twenty- four (24) hours, seven (7) days a week, three hundred & sixty- five (365) days a year.
The incumbents in this role must be able to manage projects, multitask and ability to prioritize, forge partnerships within the organization and with entities outside the organization and work together in a supportive and collaborative capacity in support of the division activities and staff.
WMATA offers a rich benefit package to include health, dental, group life insurance, paid holidays, annual and sick leave, retirement plan as well as tuition reimbursement, flexible spending accounts, and free transportation on Metrobus and rail.
Graduation from an accredited college or university with a Bachelor's Degree in Transportation, Business Administration, Communications, or a related field. Minimum of three (3) years of progressively responsible experience, to include supervisory experience in the transportation industry.
Or, an equivalent combination of post high school education and a minimum of five (5) years of progressively responsible experience, to include supervisory experience in the transportation industry.
The following is required for consideration for this position:
1. Candidates must participate in both written and verbal behavioral assessments and must receive a rating of either "Qualified" or "Provisionally Qualified".
2. Candidates rated as "Provisionally Qualified" will be reassessed after one year and must achieve a follow-up assessment rating of "Qualified" in order to be considered as a Full-Time, Regular Manager, and Bus Service Operations.
Must possess a valid driver's license from the jurisdiction of residence and maintain a satisfactory operating record.
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Mission Essential Designation:
In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.
This is a division bus management position responsible for supervising bus transit employees engaged in Bus Operations, including the safe and efficient operation of bus services and facilities, and the enforcement of WMATA rules, regulations, policies and procedures. Other responsibilities include but not limited to; administrative processes, customer relations, emergency assignments and other special tasks. Incumbent assists in the direction and coordination of WMATA's bus operation system at the division, and other designated personnel; supervises Depot Clerks, resolves operational problems, monitors the completion of periodic daily tasks; and responds to emergency situations.
Monitors and ensures the daily operation of the division, including safe, reliable and courteous customer service.
Provides supervision to bus operators and clerical employees reporting to a specific location in the absence of the Superintendent or Assistant Superintendent .
Makes decisions at the appropriate level, with necessary involvement, in a timely manner and follow up.
Conducts interviews, counsels employees and evaluates employee performance and any other related duties. Recommends corrective action to management.
Performs on-time performance checks when buses are dispatched from the division to meet scheduled/headways requirements.
Responds to and investigates customer comments, complaints and concerns.
Ensures consistent administration of accident reports, payroll, customer complaints, sick reports, vacation and other personnel administrative duties.
Assists in the preparation of operational reports. Documents actions that may lead to progressive discipline; investigate accidents or on duty injuries, complete all investigations and reports accurately and in a timely manner.
Prepares composite reports specifying job proficiency in both written and oral formats with employees, other WMATA departments, outside agencies, and communicates proactively with management, employees and customers.
Coordinates with the department of Bus Operations Communication Center (BOCC) in maintaining standard bus service.
Testifies at legal hearings; worker's compensation hearings.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Skills and/or behavioral assessment
- Personal interview
- Verification of education and experience (including certifications and licenses)
- Criminal Background Check (a criminal conviction is not an automatic bar to employment)
- Medical examination including a drug and alcohol screening (for safety sensitive positions)
- Review of a current motor vehicle report
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.