Quest Diagnostics
- Business Analysis Manager
At a glance
Location: US-NJ-Secaucus Map
Posted: 12/23/2020
Closing: 01/22/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description

Look for more than answers.


Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Business Analysis Manager, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

The ideal candidate will be able to work in Secaucus, NJ, Teterboro, NJ  Mason Ohio, Dallas TX, Chantilly, VA, Marlborough, MA or San Juan Capistrano, CA. 

The Business Analyst Manager is responsible for overseeing and developing business analyst staff, and acts as facilitator and a liaison between the business and IT for all aspects of business and product changes. This position requires a broad understanding of business, technology, and requirements elicitation and management concepts, as well as prior people-management experience with BAs. The Business Analyst Manager is accountable for resource and capacity planning across the BA team, and coaches/mentors the BA staff during the project execution process to drive the creation of business and functional requirements documentation, while contributing subject matter expertise. The Business Analyst Manager may serve as a primary analyst on companywide program initiatives and complex projects, contributes to level of effort (LOE) estimates, and participates in project planning activities.

Duties and Responsibilities:

  • Develop and manage multiple BA team members, assisting with staffing, resource allocation, coaching/mentoring, and performance evaluation activities.

  • Collaborate with the PMO, Product Management, Solution Architects, Business Partners, Application Development, and Software Quality Assurance Teams to understand scope, solutions, constraints, and risks.

  • Oversee staff, Senior and Lead BAs in eliciting requirements using a variety of methods including: interviews, document analysis, requirements workshops, surveys, site visits, use cases, scenarios, and business workflow analysis.

  • Assist BAs with the management and prioritization of requirements gathered from multiple sources, scope management, and stakeholder management techniques.

  • Communicate and escalate identified project-related risks and collaborate in developing mitigation strategies.

  • Proactively communicate and collaborate with internal customers to analyze information and business workflow, to deliver busines process models, functional requirements/user stories, use cases, and user interface designs.

  • Collaborate with business units to understand their strategic roadmaps and how they will execute them.

  • Serve as the conduit between the customer community (internal and external customers) and software development teams who consume requirements produced by the BA team. 


  • Manage and review BA deliverables including but not limited to:

    • Current and future state business process models, and gap analyses

    • Business Requirements Documents (BRDs) and use cases

    • Functional specifications: Agile user stories and functional requirements documents 

    • Requirement Traceability Matrices

  • Assist in managing the Peer Review process across the BA team

  • Oversee BA support of UAT phases, including working closely with product business owners to facilitate effective UAT execution

  • Collaborate with the Development and QA teams to assess and triage defects

  • May serve as a primary Project Analyst on one or more large scope or complex projects

  • Determine work breakdown, contribute to level of effort (LOE) estimates, and participate in project planning activities

  • Facilitate discussions and manage conflicts to resolution

  • Facilitate BA process improvements, change management, and metric reporting activities

  • Contribute to strategic planning efforts including industry assessment, competitive analysis, and budget planning


  • Bachelor’s Degree in a related field

  • 10+  years of IT Business Analysis experience, with 5+ years of Lead Business Analysis or BA Management experience

  • Extensive IT and/or Clinical Lab Industry experience

  • Working knowledge of SDLC phases and methodologies (Waterfall and Agile)

  • Demonstrates strong analytical, problem-solving, and critical thinking skills

  • Demonstrates strong communication, customer service, and negotiation skills

  • Demonstrates strong leadership, people development, and change management skills

  • Demonstrates exceptional presentation and facilitation skills to cross-functional business audiences

  • Ability to communicate technical issues in a non-technical manner to a diverse audience

  • Ability to drive change and innovation

  • Ability to handle large / complex projects

  • Experience in coaching/mentoring team members, including preparing and executing training and career development plans

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

Business Analysis Manager