Clayton Homes
Business Systems Analyst
At a glance
Location: US-TN-Maryville Map
Posted: 09/09/2019
Closing: 10/08/2019
Degree: 4 Year Degree
Type: Full-Time
Experience: Not Specified
Clayton Homes
Job description
Business Systems Analyst - Maryville, TN

Business Systems Analyst


The Business Analyst serves as a liaison between multiple business units and technology teams to define processes, identify process improvement opportunities, and implement new functionality for the enterprise Salesforce CRM tool. This position will document stakeholder requirements, measure/monitor process efficiency, and assist with troubleshooting.

They will coordinate and contribute to analytic work with vendors and multiple business units across the organization. They will coordinate implementation, testing, training, and communication efforts with all impacted groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist in the implementation of new processes in an enterprise Salesforce CRM tool across multiple business units by mapping out process changes and defining requirements.
  • Work effectively with business leaders, technology groups, and subject matter experts in a collaborative manner, building constructive and effective relationships.
  • Translate stakeholder requirements into technical specifications that can be used for development and break down technical complexities so that they can be easily understood by business units and end users.
  • Assist subject matter experts with ensuring data integrity, testing of system changes, and analyzing data flows for process improvement opportunities.
  • Coordinate and assist with communication, testing, training, and roll-out of CRM tool.
  • Review business processes and make recommendations/implement changes to improve and support business activities.
  • Ensure process documentation remains current.
  • Administration of CRM tool.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES

  • Experience using Agile methodologies
  • Experience implementing, administering, or configuration a CRM tool.
  • Ability to translate stakeholder requirements into technical specifications that can be used for development, and break down technical complexities so that they can be easily understood by business units and end users.
  • Intermediate to strong SQL query skills.

BENEFITS

  • 401(K) includes 100% company match of the first 4%
  • Medical and Dental Plan with Prescription Coverage and Vision
  • Paid Time Off days and holidays
  • Wellness Programs and On-site fitness facility
  • On-site restaurant
  • Team Share Quarterly Bonus


5000 CLAYTON RD
MARYVILLE, Tennessee, 37804
United States
JobCategory: Information Technology
Business Systems Analyst