Intrado
- CLIENT SYSTEMS SUPERVISOR
At a glance
Location: US-PA-Plymouth Meeting Map
Posted: 12/05/2019
Closing: 01/04/2020
Degree: 2 Year Degree
Type: Full-Time
Experience: At least 5 year(s)
Job description
Responsible for supervising workflow of all incoming requests for area of responsibility which includes developing, training staff to perform specific functions and managing employee performance; test and review client eligibility files during the implementation process ensuring notify appropriate contacts (e.g., IT) of any issues; interface with clients to establish ongoing reporting needs ensuring to escalate any requests that are outside department scope to responsibilities to management; serve as a contact for the internal personnel with questions about service delivery and/or data needs
Job requirements
Education
• Associate's degree from an accredited college or university with major coursework in Business Administration, Healthcare Management, Computer Science or a related field
•Educational requirements may be substituted for work experience Experience
• Minimum of 5 year's customer facing, client service, or operations experience in a healthcare industry required
• Minimum 1 year of lead or supervisory experience preferred Other
•Basic knowledge of Microsoft Word, Excel, and Outlook required
•Based on program may need to be bilingual in English, Spanish, etc.
CLIENT SYSTEMS SUPERVISOR