Ultimate
Call Center Agent
At a glance
Location: US-GA-Alpharetta Map
Posted: 04/22/2021
Closing: 05/21/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Ultimate
Job description
About the Company
We are a full-service e-commerce partner for courts, other government agencies and businesses.  We partner with over 2,000 government agencies in 33 states and its expanded payment portfolio includes traffic citations, property taxes, utilities, court fines and fees, bond and probation.
 
Duties/Responsibilities     
  • Responsible for all customer inquiries
  • Responsible for processing payments
  • Meeting Call Center Agent Metrics
  • Provide excellent sales and customer service
  • Follow up to customer inquiries
  • Work with confidential information
  • Solve to resolve issues on first call
  • Enters data from customers
  • Appropriately communicate
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties as needed

Qualifications:           
  • 6 months Call Center experience or Customer Service/Retail experience preferred.  Revenue generating call center experience desired
  • Familiar with metrics driven environment
  • Must be 18 years old
  • Must have reliable form of transportation
  • Type 30 wpm
  • Must possess attention to detail mentality to ensure data entry accuracy
  • High School Graduate or GED
  • Ability to use desktop computer system
  • Logical problem solving skills
  • Proven oral & written communication skills
  • Must have flexible availability (days, nights, weekends and shift bid every three months?
  • Ability to use Windows operating systems
  • Provide a positive, professional, empathetic and customer-focused manner
  • Good organization skills
  • Must pass Background Check and Drug test

 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Call Center Agent