SGS North America
Call Center Appointment Scheduler - Full Time - Cincinnati/Mason, OH
At a glance
Location: US-OH-Cincinnati Map
Posted: 05/18/2019
Closing: 06/17/2019
Degree: High School
Type: Full-Time
Experience: Not Specified
SGS North America
Job description

SGS Transporation Services N.A., a division of SGSGroup based in Geneva Switzerland, provides commercial and statutory automotiverelated services to our clients in the US, Canada, and Mexico. SGS Automotiveis a vehicle inspection company for the study, development and application oftechnologies for motor vehicle testing, diagnostics, repair, techniciantraining, and information management.

Coupled with developing and managing Inspection and Maintenance programs, SGSalso provides a wide range of commercial automotive industry inspectionservices such as New Car, Off-Lease, certified pre-owned, auction, B2B online,and dealer testing, inspection, and certification services. Recognized as theglobal benchmark for quality and integrity, we employ over 95,000 people andoperate a network of more than 2,400 offices and laboratories around the world.

Communicate with customers across the United States, via inbound and outboundtelephone calls to schedule end of lease vehicle inspection appointments.

Using automated dialing system, service inbound and outbound Lessee telephonecalls to set up inspection appointments. Appointments are scheduled using givenset of instructions provided by respective clients. The position will also beresponsible for entering pertinent information in a Citrix based schedulingsystem.

Job requirements

High School Diploma or equivalentrequired.
1 years of Customer Service experience
No sales or telemarketing involved in this position, however experience in sales/customerservice is helpful.
Clear and concise communication skills.

Bilingual in Spanish a plus
Problem solving abilities.
Accuracy in spelling and grammar.
Ability to type and talk simultaneously.
Must meet individual and department performance goals.


SGS employees and their families areeligible to take advantage of various discounts and reward programs.  Some of the participating vendors include butare not limited to Verizon Wireless, National Rental Car, Delta Airlines,Chrysler, and others. Join today and take advantage of being an SGS employee.

To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily with or withoutreasonable accommodations. The requirements listed above are representative ofthe knowledge, skill, and/or ability required.

This job description should not be construed as an exhaustive statement ofduties, responsibilities or requirements, but a general description of the job.Nothing contained herein restricts the company’s rights to assign or reassignduties and responsibilities to this job at any time

SGS is an EOE AA M/F/Vet/Disability employer.

Qualified applicants will receive consideration for employment without regardto their race, color, religion, national origin, sex, protected veteran statusor disability.

If you are applying for a position within the United States and you havedifficulty completing the on-line employment application because of adisability, please call 201-508-3149 for assistance and leave a message. Youwill be called back shortly. Please note, this phone number is not for generalemployment information, but is only for individuals who are experiencingdifficulty applying for a position due to a disability

Call Center Appointment Scheduler - Full Time - Cincinnati/Mason, OH