Ultimate
Call Center Customer Service Representative
At a glance
Location: US-CT-New Haven Map
Posted: 07/21/2020
Closing: 08/20/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Ultimate
Job description
Ultimate Staffing is looking for great Customer Service Representatives in New Haven county. We service many clients in a broad variety of industries that are in need of strong Customer Service Representatives. A successful candidate in this position will have a minimum of 2 years prior experience in a customer service position. The ability to multi task and have strong attention to detail is imperative to being a successful and effective member of the customer service team.

Must be available to work 9-5 or 12-9

Duties:
 
  • Handle high volume of incoming calls
  • Manage outbound calls
  • Create purchase orders, update client information in system
  • Manage client accounts and support in technical issues
  • Resolve any client and customer inquiries and complaints in a timely manner
  • Update internal databases while fielding calls from customers and/or clients
  • Track and update order status as needed
  • Answer pertinent questions as best to your ability to service the caller
  • Ability to troubleshoot and transfer calls as needed
Requirements:
 
  • Minimum of 2 years experience in customer service setting
  • Strong communication both written and verbal
  • Good customer service skills
  • Strong attention to detail and Data Entry skills


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Call Center Customer Service Representative