The Campus President (CP) is the 'General Manager' of the campus and is responsible for developing, planning, directing and controlling broad activities needed to ensure campus success. The CP drives the organization objectives to ensure financial and education success through short and long range planning and action. The CP is responsible for creating an environment that engages staff, creates quality education and administrative processes, broad growth and predictable financial performance. They have overall responsibility for the operation and activities of the campus as well as campus results. The CP works within the scope of authority established by Concorde while supporting and adhering to Concorde’s code of ethics, business standards, mission and core values.
The CP must act as a change agent, separating activity from results. He/She must be results focused with the ability to achieve through other people. This ability requires the CP to create a student focused environment where associates are passionate about their roles, they see the big picture, they work collaboratively, and most of all, understand their purpose of work is to create a positive student experience. As such, the CP must be proficient in creating a team environment, developing the talents of individuals on the team and be a constructive change agent.
The CP’s value proposition is derived from an environment where trust and the quality of work results from an engaged workforce that delivers predicable operational and financial results. The CP drives organizational change to achieve results and is the leader in executing the campuses vision and strategy.
The CP must be able to balance the demands of a complex matrix organization while showing appropriate judgment and reasoning skills with respect to decision making. The CP is looked to as a mentor and person that creates a healthy and vibrant work environment.
- Leads the development and implementation of short and long-range plans to achieve the campus’s goals and objectives.
- Owns the organization development process for the campus and as such, ensures that performance planning, execution and coaching, assessment of promote ability and potential, performance evaluation, and related development plans are in place for all employees.
- Oversees the employee evaluation process, including but not limited to performance evaluations, merit increases, promotions and disciplinary actions.
- Ensures compliance with documented and comprehensive, quality, regulatory and accreditation programs.
- Directs the business development process to increase market share in the campus market.
- Ensures that market assessment, identification of market segments and evaluation of education programs are conducted annually.
- In conjunction with Corporate develops expansion plans, recommends expansion of service areas and the development of new and profitable education ventures.
- Recommends implements and administers changes in the tuition pricing structures as approved by Corporate. Ensures timely communication for policy changes and implementation of approved and published tuition pricing
- Ensures continuous improvement of key educational and administrative processes to improve financial results and educational excellence through demonstrated discipline and consistency
- Evaluates general and specific business conditions as they relate to operational issues, and keeps appropriate corporate departments fully informed.
- Ensures adherence to legal requirements and government reporting regulations affecting the campus. Continually monitors exposure of the organization. Directs the preparation of information requested or required for compliance. Submits information to appropriate company function leaders e.g. Human Resource, Compliance, Financial Aid, Education, Finance, etc. prior to distribution to government agencies.
- A Baccalaureate Degree in Education, Healthcare Management, Business (MBA/MHA) related business field. Minimum of five years experience in Proprietary Education Management, Healthcare Provider Management, Financial Services Management or Military in an operations role.
- Requires an accomplished executive with outstanding leadership, team work and general management skills with a for-profit company with revenues in excess of $10 million per year. Strategic, operational, and financial experience in a proprietary education or healthcare services business where the primary drivers are: marketing of services, quality of service, and optimal utilization of assets.
- Evidence of creativity, intensity, high integrity, reasoned and thoughtful judgment, sense of urgency, a balance between analytical and intuitive skills and a willingness to 'roll-up sleeves' and apply these attributes. Accustomed to working in a rapidly changing environment, able to provide inspirational leadership, and capable of making tough decisions and acting on them. Able to articulate clear, meaningful goals and focus peoples’ efforts to get results.
- Demonstrated strong listening and oral communication skills on an individual and group basis on all levels; excellent writing skills, negotiating skills, financial acumen and executive demeanor
- Evidence of the ability to rapidly establish credibility at all levels of the corporation, particularly at the front lines with professional and administrative personnel. Requires maturity, self=confidence and sensitivity to function comfortably and effectively in a demanding environment
- Demonstrated willingness to get into the detail and capable of evaluating operations first-hand
- Evidence of the ability to navigate the dynamics, and politics of the various personal, professional and economic considerations e.g. within staff, student and employee groups
- Has the stature to be credible with educators and accrediting agencies, able to gain trust quickly
Business Acumen—Acquires and applies, keeps up to date with the information from the business world, education and healthcare industries and applies cross-functional knowledge. Acquires, applies, and uses current knowledge in all areas of their own specialty or profession; is regarded as an expert; identifies and uses other expert resources as needed.
Strategist—Understands strategic concepts; develops and influences distinctive and competitive strategies; aligns the organization with the local business community to support priorities, embrace change and deliver results.
Relationship Builder—Establishes friendly, candid and trusting realtions; cultivates a network of contacts throughout the organization and community; treats others fairly and with respect; seeks resolution of disagreements through open, constructive discussion.
Problem Solver/Decision Maker/Executor—Recognizes problems and devises and implements action plans. Specifies goals and constraints, generates alternatives, considers risks, and evaluates and chooses best alternatives. Is results focused and maintains a healthy balance between efficiency and effectiveness.
Change Agent—Serves as a catalyst for initiating change and innovation within the campus. Demonstrates and involves others in learning about ongoing needs for change. Supports experimentation to test new approaches.
Effective Negotiator—Demonstrates ability to effectively facilitate parties toward a 'win win' agreement; identifies key players; defines objectives, significant issues, and shared interests; determines motivational drivers and potential obstacles for all parties; communicates effectively; gains results without either party losing face.
Staff Development & Team Building—Identifies goals and vision for group; guides individuals and teams toward priorities; clarifies roles and responsibilities of others and energizes individuals to achieve; coordinates resources and arranges organizational systems to meet objectives. Encourages personal investment and a desire to excel by others; spurs others to action; recognizes and rewards others’ accomplishments. Is able to identify key talent and build a pipeline of next generation talent. Develops those employees through the application of talent management methods to include mentoring, individual development planning, and career pathing.
Talent Manager—Employs creative sourcing and critical selection techniques to recruit and retain a higher caliber, highly energized, and highly effective workforce. Recognizes individual contributions within an integrated team environment that challenges staff to deliver against high and demanding standards. Engages in multi-dimensional interaction with all levels of employee resulting in clear and understandable outcomes. Manages the workplace with a sense of vision and passion that motivates and unleashes staff potential.
Effective Communicator—Speaks clearly and expresses self well in all situations; listens to others’ ideas and opinions; keeps others informed; writes clearly and concisely; extracts substance from complex issues and organizes content effectively; selects appropriate media and message for the audience.