SUMMARY: Receives in and documents customer supplied products. Makes outbound phone calls and communicates via email to direct customers in reference to any issues with receiving customer’s weights for calibration.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receives inbound calls and emails from customers pertaining to weights sent in for recalibration.
Provides formal price quotations as requested by customer using fax, phone or e-mail in a timely manner.
Enters and reviews orders for weight calibration service following written procedures when directed by Sales Administration Team Lead.
Enters new customer data and other sales data for current customers into computer database (OSAS, eGroupware and Weight Program).
Communicates with customers via fax, e-mail and telephone to clarify issues regarding weights sent in for calibration.
Consistently meets or exceeds non-quota based performance metrics as defined by the company.
Builds and maintains customer relationships.
Assists in training of new employees as required.
Assists with other duties as required.
Ability to use computer, fax machine, calculator, balance, camera and other usual office and departmental equipment as necessary.
Observes all company policies and regulations including safety, housekeeping, quality of work, and confidentiality of information. Supports all ISO accreditation programs.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.