West’s Digital Media department is currently seeking a Client Services Specialist for our site in San Francisco! Be part of a team that drives West Digital Media Solutions market leading products in Enterprise Video Streaming, Investor Relations Webhosting, Press Release Distribution, Newsrooms, Contact Databases and Media Intelligence. These solutions not only reach and engage media, investors, employees and key stakeholders and allow our customers to gain actionable insights into the performance of their business communications, but also broadcast high-profile client webcasts. West represents over 10,000 companies worldwide, with 63% being Fortune 500 companies.
The Website Services Manager serves as a subject matter expert for WDMS webhosting products. Through regular client dialog, he/she builds relationships with clients that allow him/her to understand each client’s individual needs and workflow and provide specialized consultative services. The Website Services Specialist responds to a wide variety of inquiries, including but not limited to document posting requests, product functionality, technical questions, and industry best practices consultation.
Day to day responsibilities of the role include, but are not limited to:
•Acts as the primary point of contact for webhosting requests and provides consultative support for assigned client portfolio
•Collaborate with internal groups such as sales, account managers, editors, web developers, product development, and client service specialists to ensure quality and timely services are delivered to clients
•Maintains/updates the content and/or code of client websites, and provides flawless execution of webhosting client requests
•Educates and trains clients on new product features, enhancements, and industry best practices
•Conducts proactive client outreach around webhosting campaigns, as assigned by management
•Communicate client feedback, high-level issues, and recommendations to effect change and enhance service and product offerings
•Prepares for and participates in Service Account Reviews
•Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries
•Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates
•Perform special assignments as directed by manager or director
•Must be willing to work a shift of 8:30 to 5:00 PM PST with the flexibility to work overtime during times (quarterly earnings releases, etc.)
•Other duties as assigned