Health Advocate
Client System Support Specialist
At a glance
Location: US-PA-Plymouth Meeting Map
Posted: 05/29/2021
Closing: 06/28/2021
Degree: 4 Year Degree
Type: Full-Time
Experience: At least 2 year(s)
Health Advocate
Job description

At Health Advocate, we are committed to providing our customer with expertise and services that improve the health, well-being and productivity of their employees.  We are looking for the right person to interface with various internal and external resources and update member census information received via FTP and Email into the eligibility database.  This process enables the call center staff to service members efficiently, ensures the accuracy of internal and external reporting, and helps support client billing.

Essential Job Functions


  • Load all eligibility files timely and accurately
  • Manually key any records that cannot be automatically uploaded
  • Enter client benefit documents and information into core system application to ensure data integrity and availability to operations staff
  • Act as the contact for eligibility updates to ensure clients records are loaded in a timely manner
  • Documents, tests, implements and provides on-going support for the client’s data and supporting applications
  • Acts as the technical support contact for the reporting database other systems used by Health Advocate
  • Prepare accurate monthly census counts for Finance
  • Competent to work at an independent level with clients and internal personnel
  • Ability to develop and manage organization of Intranet content
  • Set up and maintain customized client website landing pages
  • Run and distribute daily operation reports; ensure the reports are saved to appropriate intranet page
  • Assist with Member Survey distribution and collection of results
  • Assist with other key projects for Client Services department


Job requirements


-Bachelor's Degree or other applicable work experience

-Minimum of 2 years prior benefits experience

-Attention to details for both volume and quality of records]

-Previous experience with Excel, Access and other Microsoft programs

Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing

-Ability to work in a team based environment required

-Ability to work directly with business partners, clients and vendors required

Client System Support Specialist