Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.
Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.SM
If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a Collections Representative at Optum360,a fast - paced, high growth company within UnitedHealth Group, you will be contacting and consulting with patients and / or their families who have outstanding medical bills. You’ll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you'll know you are doing your life's best work.
This function is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries / issues. Responsible for developing, implementing,maintaining and managing organization policies on collection practices. May work with outside legal counsel and / or outside agencies in more complex collection cases.
There are several steps in our hiring process it's a thorough process because we want to ensure the best job and culturefit for you and for us. In today's ultra - competitive job market,the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application / job questions). Once you submit your resume, you'll receive an email with next steps.
This may include a link for an on - line - pre - screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e - mail.
Contact customers through a variety of methods (e - mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
Obtain agreement, after discussion with customer, on potential balance payoff and / or payment terms within stated level of authority and guideline limits
Perform research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other elevant information
Prepare and submit reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details
May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity
Must process 45 accounts per day
High School Diploma / GED (or higher)
2+ years of experience with Medical Billing or Collections within the Healthcare Industry
1+ years of experience with Medi - Cal
Experience with a computer and Windows PC applications,which includes the ability to learn new and complex computer system applications
Ability to work an 8 - hour shift between the hours of 6:00 am - 4:30 pm PST Monday through Friday
Experience with hospital billing
Ability to communicate efficiently orally and written
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Collections, Patient Communication, Refunds, UHG, Optum, research, Medi - Cal