Look for more than answers.
Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
As a Compliance Training Specialist, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
Compliance Training Specialist– the role
The Compliance Training Specialist is responsible for ensuring that Compliance training needs are met and proactively monitoring Compliance training material. This professional is also responsible for managing content and training programs, assessing training and development needs, as well as maintaining and tracking training completions.
Under supervision of the Compliance Training Manager, perform assigned activities to support all Compliance training efforts
Analyze, design, develop, implement and evaluate Compliance training and tools
Collaborate and conduct needs assessments with diverse subject matter experts
Identify appropriate training approaches
Assist in the identification and definition of present and future training needs and methodologies by conducting needs analysis
Identify performance needs and gaps and facilitate delivery of learning solutions to the business, when appropriate
Actively participate in the development and execution of Communication and Training Plan tasks
Manage assigned projects using standard project management tools which engage stakeholders, leverage partners and deliver results.
Monitor training activities, manage content and provide recommendations for all training solutions based on business needs
Collect and communicate employee feedback using identified strategies such as: user groups, online forums, and surveys
Use the current LMS to setup, track and report on training events and sessions
Use the current LMS to manage the administration of all training activities and learner data including transcripts, compliance records and certification
Ensure learner understanding and alignment with Compliance Policies, SOPs and directives.
Develop creative solutions for ad hoc learning projects and initiatives in support of Compliance needs
Facilitate learning by varying delivery style and adapting to the needs of the target community
Utilize training development software to create training programs Articulate360 upgrade bundled (Presenter360 (PP/audio), Storyline360 (interactive), Replay (video), Rise (new), Articulate Reviewer Tool) Snag-it. Maintain all training materials and required employee documentation
Provide support to the Compliance Training Manager and Director for special projects and new initiatives
Provide administrative and customer service support when needed
To qualify, the ideal candidate will have the following:
Bachelor’s 4-year degree in Education, Adult Learning, Human Resource Management, Business Administration, Organizational Development, I/O Psychology, or related field; or equivalent work experience in a corporate training position
Certification in instructional design strongly preferred
5+ years in the healthcare industry with knowledge of the Fraud and Abuse Laws
5+ years designing, developing, and facilitating training in a business setting. Experience working in learning management systems and training delivery platforms; Cornerstone preferred
Demonstrated project management experience and ability to prioritize activities.
Experience with current development tools including: Articulate360 upgrade bundled (Presenter360 (PP/audio), Storyline360 (interactive), Replay (video), Rise (new), Articulate Reviewer Tool) Snag-it
Strong knowledge of adult learning principles, methodologies, and human performance improvement principles
Proficiency in various instructional design methodologies
Proven experience in conducting training needs analysis, designing, delivering and evaluating effectiveness of training programs
Effective decision-making capabilities to assess best approach and program design to meet the needs of the organization.
Communicates effectively with individuals at all levels
Demonstrates strong listening skills – ask the right questions and able to assess critical information
Understanding of Federal and State fraud and abuse laws and regulations
Understanding of Compliance Policies and impact of potential violations
Ability to assess skills and knowledge and determine what developmental solution is needed
Independently motivated with proven ability to follow through on initiatives
Highly engaging and collaborative style in working in a team and cross-functionally
Demonstrates a high energy, enthusiastic, motivational training style
Flexibility to deliver training in all formats: classroom, online, synchronous, asynchronous
Technical aptitude or experience to work with an LMS, online development tools, and key Microsoft Office tools
Proven problem-solving and follow up skills, with the ability to develop appropriate resolutions to improve deliverables
Strong organizational and prioritization skills
Demonstrated ability to influence and create change
Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.
Your Quest career. Seek it out.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.