Quest Diagnostics
Configuration II Analyst- Collegeville, Pennsylvania
At a glance
Location: US-PA-Collegeville Map
Posted: 10/04/2019
Closing: 11/03/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Quest Diagnostics
Job description

Configuration II Analyst- Collegeville, Pennsylvania - Monday-Friday

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Lab Technician you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Lab Technicians play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.

Job Summary


 • Provide analysis and coordination of projects related to database, ensuring standardization, integrity, consistency of data, synchronization with multiple systems (such as QLS systems, Billing, Customer products, IDAA, Directory of Services). 

• Work with Best Practice Team leaders and other customers on standardization and other nationwide projects.


Job Accountabilities (Responsibilities)


• Work with other departments such National Testing Operations, Best Practice Teams, Quality Assurance, Medical Directors and outside suppliers to gain commitments and information via such sources as eDBR, Clarity, e-mail and direct contact consistent with project objectives while ensuring compliance with Revenue Management, Legal Compliance, Medical Coding, DOS requirements, interface requirements and other database system requirements. Able to make recommendations to achieve these goals. Participate and lead calls with different functional groups.

• On a daily basis as well as an on-call basis, work with requestors such as the National Help Desk, IT, Revenue Management, QA, Sales and Marketing, and Medical Coding to troubleshoot issues in order to detect inconsistencies and/or errors affecting production.  Help identify and solve issues that may arise from testing, billing and reporting. Working with multiple groups.  Recommend and/or implement corrective actions.

• Able to work on projects requiring high complexity configuration changes in various systems (QLS, IDAA, QMPS, QPS, QTIM).  Functions such as Interpretation module in QLS, IDAA business and merge rules, Interpretation tables in QPS.

• Develop documentation and provides guidance and training for personnel within and outside of the NSDB department on the use of various databases including subjects such as conventions, terminology, processes and procedures, in order to ensure compliance.

• Perform post-implementation reviews and testing to ensure standardization, synchronization, integrity and consistency, as well as to identify common problems and initiate corrective action.  Testing includes areas such as report format, flagging, reflexing, calculations, and networking for accuracy and appropriateness.

• Perform preliminary tests of database changes and obtain approvals prior to implementation. Independently create test plans, with minimal support from Project Coordinator or managers.

• Participate in quality review discussions to resolve issues and review errors.

• Establish and maintain documentation regarding database policies, procedures, conventions  and guidelines for maintenance and usage of various databases such as QLS, IDAA, QPS, QMPS, QTIM, Nichols and referral suppliers and to monitor quality, adherence to conventions, standardization, compliance and integrity of all databases.

• Utilize various resources such as QLS, QTIM and Microsoft Office in order to extract and maintain data for internal and external customers.

Job Requirements

• B.S. or equivalent in medically related field required.  MT (ASCP) preferred.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  All duties and requirements are essential job functions.]


Preferred Education

• B.S. or equivalent in medically related field required.  MT (ASCP) preferred.

• Test database file maintenance experience preferred

• LIS (QLS, Questlab, IDAA) experience preferred

• Familiarity with QLS NSDB database, or other Test Database related systems (IDAA, Antrim File Definition, Directory of Services data)

• Familiarity with other Desktop tools such as MS Excel, MS Word, Access etc.


Work Experience

• Laboratory operation processes (technical departments, processing, client services or billing)

• Experience in working in various aspects of laboratory systems (especially for QLS, IDAA, QMPS, QPS system maintenance)

• Specimen process flow and transport (especially for IDAA database system maintenance); knowledge of specimen requirements for routine and esoteric testing.

• Minimum 3–5 years experience in database maintenance in QLS, QMPS, QPS or IDAA systems

• Ability to prioritize tasks and work independently with minimal supervision

• Excellent communication and interpersonal skills

• Excellent organizational skills


Physical Requirements

• Up to 10% travel required

• Occasional off hours support including on call


Other Requirements


• Good judgment and organization.  Duties are very complex and require that multiple computer systems are updated, synchronized, coordinated.

• Must coordinate implementation of database changes over different systems.

• Wide range access to confidential, sensitive information requires discretion.

• Adherence to standard conventions that support standardization of database.

• Knowledge of specialized areas of the organization’s processes and requirements

• Strong knowledge of clinical laboratory business, lab database systems, procedures and technologies.

• Ability to interact and communicate database knowledge to internal and external clients at various levels within the organization.

• Demonstrates excellent problem solving skills.

Configuration II Analyst- Collegeville, Pennsylvania