Cardinal Health
Coordinator, Quality Assurance
At a glance
Location: US-TX-Lewisville Map
Posted: 11/21/2019
Closing: 12/20/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Cardinal Health
Job description

What Quality Assurance contributes to Cardinal Health


Quality Assurance is responsible for developing and implementing a compliant and cost effective quality system that assures products and services are reliable, safe and effective.

  • Demonstrates knowledge of quality systems and approaches.
  • Demonstrates an understanding of the relevant regulations, standards and operating procedures.
  • Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
  • Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
  • Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
  • Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.

Accountabilities

  • This position proficiently transcribes call center records for quality purposes
  • Able to quality review adverse events submitted by staff before submission to client safety unit
  • Must be technically proficient at all times and within the scope of this job description
  • Knowledgeable about the client program and product/service offerings.
  • Interprets and transcribes inbound and outbound calls from patients and health care providers. 
  • Responsible for prompt, neat and accurate transcription of records.
  • Produce clear and accurate transcriptions within client established time frames. 
  • Able to identify adverse events.
  • Ensure documentation is in order and following client regulatory guidelines.
  • Identify trends and training needs from transcription opportunities and escalate appropriately. 
  • Able to work effectively with dynamic, integrated task teams
  • Ability to maintain a work pace appropriate to the workload

Qualifications

  • 2 years call center experience preferred
  • 2 years of transcriptionist experience preferred
  • 2 years of quality review experience preferred
  • Certified Medical Transcriptionist (CMT) strongly preferred
  • HS Diploma or GED required
  • Knowledge of medical terminology
  • Excellent organizational skills
  • Exceptional listening skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
  • Strong knowledge of customer care processes and techniques
  • Multi-tasking, time management and prioritization skills

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Coordinator, Quality Assurance