Acts as lead on commercial or residential restoration jobs to ensure completion of demolition and various restoration activities. Ensures compliance with insurance companies and company standards and guidelines. Ensures all documentation is completed and submitted.
- Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, and arrives to work site.
- Manages and completes assigned jobs according to company processes.
- Maintains quality control on each job.
- Provides cleaning and restoration services to residential and/or commercial customers to include carpet cleaning, hard floor care, fire damage restorations, water damage restorations, and deodorization.
- May train Helper.
- May sell add-on services and products for residential customers.
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
- High school graduate or equivalent
- 3 years experience in the restoration field
- Good verbal and written and communication skills
- Good customer service skills
- Knowledge of disaster restoration skills
- Valid Drivers’ License and satisfactory driving record
- Certifications preferred: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician
'The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
• Move up to 15 pounds regularly and 15-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.
• Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
• Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.
• Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
• Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
• Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles.
• Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
• Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces.
Incumbent is required to have:
• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned (i.e., general labor), or make general observations of facilities or structures .
• Visual acuity to operate motor vehicles.
Incumbent will be subject to:
• Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions.
• Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat.
• Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation.
• Exposure to animals and insects.
• Wearing respiration equipment or personal protective equipment (PPE).
• Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.