Health Advocate
Customer Care Associate-San Antonio
At a glance
Location: US-TX-San Antonio Map
Posted: 06/16/2021
Closing: 07/15/2021
Degree: High School
Type: Full-Time
Experience: None
Health Advocate
Job description

If you’re seeking a job where you can empower people to take better control of their health, you’ve come to the right place. Intrado's Health Advocate division is looking for full-time Customer Care Associates to join our San Antonio team. A Customer Care Associate in an important position providing guidance and direction to our members regarding the health care system. If you have previous customer service experience, this role may be a good fit for applying your current knowledge and learning about healthcare to help members and expand your career.

Health Advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.

We offer Great Benefits! The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match.

Health Advocate has an Onsite fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.

Hours of Operation: Monday through Friday

Various shifts available 

Job Summary:

  • Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update systems as necessary
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Connect members to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Perform other duties and projects as assigned by management

Job Type: Full-time

Company's website:

  • https://www.healthadvocate.com/site/

Company's Facebook page:

  • https://www.facebook.com/healthadvocateinc/

About US:

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For nearly 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Silver winner - Best in Biz Award 2020
Most Customer-Friendly Company of the Year

Silver winner - Stevie® Award 2020
Healthcare Customer Service Department of the Year

Bronze winner - Stevie® Award 2020
Most Valuable Response by a Customer Service Team

 

 

 

 

 

 

 

Job requirements

Education

  • High School Degree or GED required / Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred

Experience

  • Customer Services in a telephone environment preferred
  • Strong Communication skills and phone etiquette
  • Strong ability to explain complex issues to members or callers
  • Highly effective listening skills
  • Strong problem solving/issues resolution/multitasking skills
  • Excellent customer service and customer resolution skills
Customer Care Associate-San Antonio