Customer Service Representative I (CSR I)
Expect more than a job!
Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Customer Service Representative and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect
-Culture of Service - to be treated like you are the customer from day one
-Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
-Respect – a team that is accountable, dependable and gives you their full attention
-Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization
-Career growth and lots of learning opportunities for aspiring minds
-Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
-Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness.
The Customer Service Representative I (CSR I) is responsible for providing prompt, courteous and accurate information to customer inquiries and in placing orders.
Duties and Responsibilities
Perform all responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:
Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide on-line support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Offer product alternatives
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader or Manager.
Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance.
Adhere to, and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Take on additional responsibilities and projects as needed.
High school diploma required. College degree preferred or equivalent work experience required.
1 plus years call center customer service experience required.
Bilingual skills are a plus, but not required and are as needed per position open.
Excellent customer service ability.
Ability to maneuver through various systems to provide accurate information.
Displays professionalism and positive attitude.
Ability to effectively communicate with customers, managers and co-workers.
Strong written and oral communications.
Time management and organizational skills.
Willingness to take on new assignments.
Ability to multi-task.
Monday through Friday, between 9:30 am – 7:00 pm.
Must be available to work any shifts during business hours. Shifts can change based on business need.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.