Customer Care Representative
At a glance
Location: US-MO-Creve Coeur Map
Posted: 05/29/2020
Closing: 06/28/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description
Ultimate Staffing is looking for a Customer Care Representative in the St. Louis, MO area!

The Customer Care Representative acts as the first point of contact for customers by answering product or service questions.  Acting as the liaison between the company and customer, providing information regarding services, completing requests, and fulfilling the needs of the customer to ensure customer satisfaction.

Responsibilities of the Customer Care Representative:
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
Requirements of the Customer Care Representative:
  • 2-4 years of customer support experience.
  • Associates Degree or some college coursework preferred.
  • Customer orientation and ability to adapt/respond to different types of character
  • Familiarity with using CRM Software (Salesforce, HubSpot, etc).
  • Experience delivering client-focused solutions to customer needs.
  • Ability to communicate clearly, both orally and written, and effectively with a wide range of people.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Customer Care Representative