The primary focus of this position will be to provide amazing customer service to our customers.
Responsible for all incoming customer correspondence.
Needs to efficiently analyze the customer's needs and act appropriately.
Acts as contact for customers and liaison between customers and company operations.
Strives to meet or exceed service and operational goals established for productivity, quality, and timeliness.
Works to understand a customer's needs, issues and requests.
Establishes and maintains a high level of customer satisfaction by working to resolve all customer issues.
Communicates and coordinates with team members to set up appointments and assist with any follow up scheduling.
Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
Provides information and education to customers regarding warranty service options and any other questions that arise.
Always maintains a courteous and professional manner, with all interactions and communicate clearly and concisely.
Other duties as assigned.
Experience providing business support in a busy environment.
Experience of data input ensuring accuracy, and where appropriate, confidentiality.
Strong communication and customer service experience; preferably in homebuilding or related industry.
Ability to problem solve and make decisions with minimal supervision to handle escalated issues.
Must be able to communicate effectively both in person, via phone, and chat.
Must be highly organized and structured individual with the ability to multi-task. Must be able to manage time well to complete tasks.
Excellent time management and organization skills.
Strong writing and verbal communication skills.
Proficient in all Microsoft applications.
High school diploma or GED required plus two (2) year's customer service
Benefits & Perks
Comprehensive benefits package includes: Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
Time Off benefits include: Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave.
Flexible work from home options (depending on position)
Home purchase discount
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.